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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Health care system"
~subject:"United Kingdom"
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Search: subject_exact:"Mystery shopping"
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Customer satisfaction
Health care system
United Kingdom
Dienstleistungsqualität
454
Service quality
454
Kundenzufriedenheit
184
Beziehungsmarketing
118
Relationship marketing
118
Consumer behaviour
102
Konsumentenverhalten
102
Quality management
78
Qualitätsmanagement
78
service quality
47
Bank
42
Dienstleistungssektor
35
Service industry
35
Hospital
31
Krankenhaus
31
Taiwan
28
Gesundheitsversorgung
27
Health care
27
customer satisfaction
27
Performance measurement
26
Performance-Messung
26
Product quality
25
Produktqualität
25
Customer service
24
Kundenservice
24
Gesundheitswesen
23
Measurement
21
Messung
20
Personal banking
20
Privatkundengeschäft
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Electronic Banking
19
Electronic banking
19
Hotel industry
19
Hotellerie
19
Bankgeschäft
18
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18
E-commerce
18
India
18
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204
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206
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206
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2
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2
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1
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English
206
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Shahin, Arash
4
Ha Thu Nguyen
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Amin, Muslim
2
Anh Thi Tu Le
2
Boon-Cheong Chew
2
Brun, Isabelle
2
Choudhury, Koushiki
2
Kandampully, Jay
2
Kaura, Vinita
2
Ladeira, Wagner Junior
2
Ladhari, Riadh
2
Lay Hong Tan
2
Malhotra, Neeru
2
Morales Alvarez, Miguel
2
Park, Sang-June
2
Rajaobelina, Lova
2
Rayburn, Steven W.
2
Rha, June-young
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Skordoulis, Michalis
2
Sweis, Rateb J.
2
Syaiful-Rizal Hamid
2
Abedi, Saeed
1
Ackfeldt, Anna-Lena
1
Adewoye, Oyerinde J.
1
Agarwal, Sonal
1
Ahmed, Gouher
1
Aimin, Wang
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Al Shurideh, Muhammad
1
Al-Fatah Karasneh, A.
1
Al-Hawari, Mohd Ahmad
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Al-jazzazi, Akram
1
Alasonas, Panteleimon
1
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Published in...
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International journal of productivity and quality management : IJPQM
The international journal of bank marketing : IJBM
The service industries journal
International journal of hospitality management
219
Journal of retailing and consumer services
214
Journal of business research : JBR
150
The journal of services marketing
135
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
132
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
85
Services marketing quarterly
82
The TQM journal : the international review of organizational improvement
79
Journal of air transport management
65
Service business
65
International journal of services and operations management
62
Tourism management : research, policies, practice
62
International journal of quality and service sciences
61
Total quality management & business excellence
57
Journal of service research : JSR
56
Cogent business & management
55
Journal of service management
55
International journal of quality & reliability management
51
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Quality management journal : QMJ
46
Asia Pacific journal of marketing and logistics
45
Managing service quality : MSQ ; an international journal
42
Health care management review : HCM review
36
Journal of Asian finance, economics and business : JAFEB
36
Journal of health organization and management
35
Journal of strategic marketing
32
International journal of services and operations management : IJSOM
30
Journal of the Academy of Marketing Science
29
Health marketing quarterly
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
Tourism management perspectives : TMP
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
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ECONIS (ZBW)
206
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206
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
3
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
4
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
5
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
6
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
7
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
8
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
9
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
10
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
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