//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer satisfaction"
~subject:"Health care system"
~subject:"United Kingdom"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Health care system
United Kingdom
Dienstleistungsqualität
162
Service quality
162
Kundenzufriedenheit
84
Quality management
66
Qualitätsmanagement
66
Beziehungsmarketing
43
Relationship marketing
43
Consumer behaviour
39
Konsumentenverhalten
39
Bank
32
service quality
31
Bankgeschäft
17
Banking services
17
Hospital
17
India
17
Indien
17
Krankenhaus
17
Product quality
17
Produktqualität
17
Personal banking
16
Privatkundengeschäft
16
Electronic Banking
15
Electronic banking
15
customer satisfaction
14
Gesundheitsversorgung
13
Health care
13
Measurement
13
Gesundheitswesen
12
Messung
12
SERVQUAL
11
AHP approach
10
AHP-Verfahren
10
Jordan
10
Jordanien
10
quality
10
quality management
10
Multi-criteria analysis
9
Multikriterielle Entscheidungsanalyse
9
more ...
less ...
Online availability
All
Undetermined
49
Type of publication
All
Article
92
Type of publication (narrower categories)
All
Article in journal
92
Aufsatz in Zeitschrift
92
Language
All
English
92
Author
All
Shahin, Arash
4
Ha Thu Nguyen
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
2
Boon-Cheong Chew
2
Choudhury, Koushiki
2
Kaura, Vinita
2
Ladeira, Wagner Junior
2
Lay Hong Tan
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Skordoulis, Michalis
2
Sweis, Rateb J.
2
Syaiful-Rizal Hamid
2
Abedi, Saeed
1
Adewoye, Oyerinde J.
1
Agarwal, Sonal
1
Ahmed, Gouher
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Al Shurideh, Muhammad
1
Al-Hawari, Mohd Ahmad
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Al-jazzazi, Akram
1
Alasonas, Panteleimon
1
Alawneh, Afnan
1
Allada, Vijaya Kameswari
1
Alliprandini, Dário H.
1
Alzoubi, Haitham M.
1
Amin, Muslim
1
Anber Abraheem Shlash Mohammad
1
Anil, Anu P.
1
Aparecida de Mattos, Claudia
1
Apornak, Arash
1
Araujo, Clecio Falcao
1
Arcand, Manon
1
Atulkar, Sunil
1
Ayo, Charles K.
1
more ...
less ...
Published in...
All
International journal of productivity and quality management : IJPQM
The international journal of bank marketing : IJBM
International journal of hospitality management
219
Journal of retailing and consumer services
214
Journal of business research : JBR
145
The journal of services marketing
135
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
132
The service industries journal
114
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
85
Services marketing quarterly
82
The TQM journal : the international review of organizational improvement
77
Journal of air transport management
65
Service business
65
International journal of services and operations management
62
Tourism management : research, policies, practice
62
International journal of quality and service sciences
61
Journal of service research : JSR
56
Total quality management & business excellence
56
Journal of service management
55
Cogent business & management
53
International journal of quality & reliability management
51
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
Quality management journal : QMJ
43
Managing service quality : MSQ ; an international journal
42
Health care management review : HCM review
36
Journal of Asian finance, economics and business : JAFEB
36
Journal of health organization and management
35
International journal of services and operations management : IJSOM
30
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
29
Health marketing quarterly
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
24
International journal of business information systems : IJBIS
24
more ...
less ...
Source
All
ECONIS (ZBW)
92
Showing
1
-
10
of
92
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
2
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
3
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
4
Service quality and public satisfaction with Indonesia's tax amnesty program
Nurhadian, Irfan
;
Khoirunurrofik, Khoirunurrofik
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10013448933
Saved in:
5
Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Aghdaie, Fathollah Amiri
;
Mousavi, Mohsen
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 344-360
Persistent link: https://www.econbiz.de/10013448954
Saved in:
6
A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
Saved in:
7
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
8
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
9
An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction
Alzoubi, Haitham M.
;
Ahmed, Gouher
;
Al Shurideh, Muhammad
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10013369895
Saved in:
10
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->