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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Brand"
~subject:"Dienstleistungsqualität"
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Search: subject:"experience"
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Brand
Dienstleistungsqualität
Beziehungsmarketing
116
Relationship marketing
116
Service quality
74
Customer satisfaction
70
Kundenzufriedenheit
70
Consumer behaviour
44
Konsumentenverhalten
44
Quality management
38
Qualitätsmanagement
38
service quality
20
customer satisfaction
17
Taiwan
14
Product quality
10
Produktqualität
10
satisfaction
10
E-commerce
8
Electronic Commerce
8
customer loyalty
8
loyalty
8
Customer service
7
Customer value
7
Dienstleistungssektor
7
Kundenservice
7
Kundenwert
7
Service industry
7
Structural equation model
7
Strukturgleichungsmodell
7
Betriebliche Wertschöpfung
6
Hospital
6
Hotel industry
6
Hotellerie
6
Krankenhaus
6
Online retailing
6
Online-Handel
6
Value creation
6
Bank
5
Beschwerdemanagement
5
Brand image
5
Complaint management
5
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Undetermined
32
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Article
72
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3
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Article in journal
75
Aufsatz in Zeitschrift
75
Collection of articles of several authors
3
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3
Konferenzbeitrag
3
Sammelwerk
3
Case study
1
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English
75
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Marimon, Frederic
4
Casadesús, Martí
3
Petnji Yaya, Luc Honore
3
Shahin, Arash
3
Adil, Mohd
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Abdullateef, Aliyu Olayemi
1
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Al-dweeri, Rami M. O. O.
1
Allada, Vijaya Kameswari
1
Alonso-Almeida, M. Mar
1
Amorim, Marlene
1
Anber Abraheem Shlash Mohammad
1
Anh Thi Tu Le
1
ArabYarmohammadi, Mohammad
1
Atulkar, Sunil
1
Ažman, Slavko
1
Bahar, Reyhan
1
Bali, Aditya
1
Balouei Jamkhaneh, Hadi
1
Başgöze, Pınar
1
Bernardo, Merce
1
Boakye, Kwabena G.
1
Boo, Je-Man
1
Bravi, Laura
1
Bäckström, Ingela
1
Cassia, Fabio
1
Chang, Peng-Chan
1
Chang, Sue-Ting
1
Chang, Tsang-Chuan
1
Chen, Chih Ta
1
Chen, Ching-fu
1
Chen, Hsin-i
1
Chen, Hui-ju
1
Chen, Ja-Shen
1
Chen, Kuen-Suan
1
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Published in...
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International journal of productivity and quality management : IJPQM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
255
Journal of business research : JBR
181
International journal of hospitality management
143
The journal of services marketing
105
The service industries journal
82
Journal of hospitality marketing & management
76
The journal of product & brand management
73
The journal of brand management : an international journal
72
International journal of contemporary hospitality management
69
Journal of travel and tourism marketing
58
Services marketing quarterly
54
Journal of service research : JSR
51
Journal of service management
50
Cogent business & management
48
Service business
45
Asia Pacific journal of marketing and logistics
40
Marketing intelligence & planning
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Journal of strategic marketing
38
Psychology & marketing
36
Tourism management : research, policies, practice
36
Industrial marketing management : the international journal for industrial and high-tech firms
35
The TQM journal : the international review of organizational improvement
34
European journal of marketing : EJM
30
The international journal of bank marketing : IJBM
28
International journal of quality and service sciences
27
Journal of service research
27
Journal of the Academy of Marketing Science
25
International journal of services and operations management
24
Journal of air transport management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
Managing service quality : MSQ ; an international journal
23
Journal of marketing
22
European journal of marketing
21
International journal of quality & reliability management
21
International journal of services, economics and management
21
Journal of retailing
21
Total quality management & business excellence
21
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ECONIS (ZBW)
75
Showing
1
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75
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1
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
2
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
3
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
4
A case study on the service quality perception in a university mall : customers’ perspective
Moohialdin, Ammar
;
Islam, Muhammad Saiful
- In:
International journal of productivity and quality …
36
(
2022
)
3
,
pp. 403-416
Persistent link: https://www.econbiz.de/10013369931
Saved in:
5
Service quality dimensions and repurchase intentions in online shopper : an Indian
experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
6
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
7
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
8
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
9
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
10
Quality of
experience
: beyond the user
experience
of smart services
Shin, Dong-hee
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
Saved in:
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