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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Dienstleistungsqualität"
~subject:"Product quality"
~subject:"School"
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Dienstleistungsqualität
Product quality
School
Service quality
219
Customer satisfaction
109
Kundenzufriedenheit
109
Quality management
72
Qualitätsmanagement
71
Beziehungsmarketing
47
Relationship marketing
47
Hotel industry
43
Hotellerie
43
Consumer behaviour
40
Konsumentenverhalten
40
service quality
31
Hospital
28
Krankenhaus
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Produktqualität
23
Holiday behaviour
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Urlaubsverhalten
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Tourism
21
Tourismus
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Measurement
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Messung
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Tourism industry
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Tourismuswirtschaft
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Health care
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Performance-Messung
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customer satisfaction
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Airline
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Fluggesellschaft
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Multi-criteria analysis
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Shahin, Arash
10
Lee, Jin-soo
4
Ling, Qian
4
Adil, Mohd
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Ha Thu Nguyen
3
Lin, Meizhen
3
Shirouyehzad, Hadi
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Su, LuJun
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Sweis, Rateb J.
3
Wu, Xiaoyi
3
Aghdaie, Fathollah Amiri
2
Anh Thi Tu Le
2
Arabzad, S. Mohammad
2
Boon-Cheong Chew
2
Cai, Ruiying
2
Dhar, Rajib Lochan
2
Gao, Baojun
2
Ghazali Musa
2
Han, Heesup
2
Herrera, Roberto
2
Hitchcock, Michael
2
Janatyan, Nasibeh
2
Kallurkar, S. P.
2
Khan, M. S.
2
Kim, Woo Gon
2
Koritos, Christos
2
Kwarteng, Albert Justice
2
Lai, Ivan K. W.
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Lay Hong Tan
2
Mahapatra, Siba Sankar
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Mohanty, R. P.
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Nasir, Mohd
2
Nicolau, Juan Luis
2
Prakash, Anand
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Skordoulis, Michalis
2
Stanic, Nenad
2
Stanisic, Nemanja
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International journal of productivity and quality management : IJPQM
Tourism management : research, policies, practice
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
219
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219
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1
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
2
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
3
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
4
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
5
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
6
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
7
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
Saved in:
8
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
9
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
10
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
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