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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
~subject:"United States"
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Search: subject_exact:"Consumer+behaviour"
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Dienstleistungsqualität
United States
Consumer behaviour
1,963
Konsumentenverhalten
1,962
Beziehungsmarketing
472
Relationship marketing
472
Einzelhandel
468
Retail trade
468
Online retailing
342
Online-Handel
342
Customer satisfaction
339
Kundenzufriedenheit
339
Brand management
251
Markenführung
251
Service quality
251
Brand image
224
Markenimage
224
Social Web
171
Social web
171
E-commerce
165
Electronic Commerce
164
Brand
150
Internet marketing
148
Online-Marketing
148
Markenartikel
147
Emotion
125
Confidence
108
Vertrauen
108
Viral marketing
103
Virales Marketing
103
Food retailing
102
Lebensmitteleinzelhandel
102
Innovation adoption
80
Innovationsakzeptanz
79
Distribution channel
78
Luxury goods
78
Luxusgüter
78
Vertriebsweg
78
USA
71
Satisfaction
69
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Article
317
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1
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318
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318
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1
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1
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English
318
Author
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Prentice, Catherine
9
Park, Jungkun
6
Carpenter, Jason M.
4
Quach, Sara
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Northey, Gavin
3
Paul, Justin
3
Söderlund, Magnus
3
Yang, Kiseol
3
Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Brosdahl, Deborah J. C.
2
Carlson, Jamie
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Etemad-Sajadi, Reza
2
Fernandes, Teresa
2
Ferreira, Andreia
2
Francioni, Barbara
2
Gohary, Ali
2
Goldsmith, Ronald E.
2
Gong, Taeshik
2
Hamzelu, Bahman
2
Husain, Khalid Sami
2
Im, Hyunjoo
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Izogo, Ernest Emeka
2
Japutra, Arnold
2
Karande, Kiran
2
Kim, Hye-yŏng
2
Kim, Youn-kyung
2
Ladhari, Riadh
2
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International journal of quality & reliability management
Journal of retailing and consumer services
Working paper / National Bureau of Economic Research, Inc.
247
International journal of hospitality management
234
Journal of business research : JBR
185
Journal of consumer research : JCR ; an interdisciplinary bimonthly
147
The journal of services marketing
117
Journal of hospitality marketing & management
92
Psychology & marketing
87
International journal of contemporary hospitality management
86
Journal of travel and tourism marketing
82
Services marketing quarterly
80
The service industries journal
64
NBER working paper series
59
Journal of fashion marketing and management
56
Journal of service research : JSR
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Cogent business & management
49
International journal of consumer studies
49
International journal of retail & distribution management
47
Asia Pacific journal of marketing and logistics
46
American journal of agricultural economics
44
Journal of the Academy of Marketing Science
44
The journal of consumer marketing
43
Journal of international consumer marketing
42
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
Journal of service management
38
The American economic review
38
Tourism management : research, policies, practice
38
Journal of marketing theory and practice
36
Service business
36
European journal of marketing : EJM
35
International journal of electronic marketing and retailing : IJEMR
33
Journal of air transport management
33
Journal of consumer behaviour : an international research review
33
Journal of marketing
33
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
International journal of sport management and marketing : IJSMM
31
Journal of internet commerce
30
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ECONIS (ZBW)
318
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318
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1
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
2
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
3
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
4
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
5
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
6
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
7
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
8
Uncovering the quality factors driving the success of mobile payment apps
Yi, Jisu
;
Kim, Jongdae
;
Oh, Yun Kyung
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462180
Saved in:
9
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
10
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
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