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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Produktqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Nachkaufmarketing"
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Produktqualität
Customer service
111
Kundenservice
111
Dienstleistungsqualität
59
Service quality
59
Customer satisfaction
56
Kundenzufriedenheit
56
Beziehungsmarketing
49
Relationship marketing
49
Consumer behaviour
44
Konsumentenverhalten
44
Beschwerdemanagement
34
Complaint management
34
Dienstleistungssektor
16
Service industry
16
Service recovery
12
Einzelhandel
11
Retail trade
11
Salespeople
11
Service failure
11
Verkaufspersonal
11
Customer experience
9
Online retailing
9
Online-Handel
9
Arbeitsverhalten
8
Customer integration
8
Emotion
8
Kundenintegration
8
Service encounter
8
Work behaviour
8
Viral marketing
7
Virales Marketing
7
Arbeitszufriedenheit
6
B-to-B-Marketing
6
Business-to-business marketing
6
E-commerce
6
Electronic Commerce
6
Job satisfaction
6
Lieferantenmanagement
6
Robot
6
Roboter
6
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Article
4
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Aufsatz in Zeitschrift
Article in journal
4
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English
4
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Kim, Sang Hyun
2
Bakshi, Nitin
1
Cohen, Morris A.
1
Guajardo, Jose A.
1
Kim, Junyong
1
Liang, Minli
1
Netessine, Serguei
1
Peracchio, Laura A.
1
Savva, Nicos
1
Wang, Kai-yu
1
Wansink, Brian
1
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International journal of quality and service sciences
Journal of business research : JBR
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Economics letters
1
International journal of business and economics
1
International journal of consumer studies
1
International journal of hospitality management
1
International journal of production economics
1
International journal of production research
1
International journal of quality & reliability management
1
Metamorphosis : a journal of management research
1
Omega : the international journal of management science
1
The Geneva risk and insurance review
1
The journal of legal studies
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
4
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1
Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
2
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
3
How retailers' recommendation and return policies alter product evaluations
Kim, Junyong
;
Wansink, Brian
- In:
Journal of retailing
88
(
2012
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10009707072
Saved in:
4
Strategies to offset dissatisfactory product performance : the role of post-purchase marketing
Wang, Kai-yu
;
Liang, Minli
;
Peracchio, Laura A.
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 809-815
Persistent link: https://www.econbiz.de/10009229006
Saved in:
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