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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
~subject:"Tourism employees"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Relationship marketing
Tourism employees
Customer satisfaction
144
Dienstleistungsqualität
105
Service quality
105
Consumer behaviour
73
Konsumentenverhalten
73
Beziehungsmarketing
58
Arbeitszufriedenheit
32
Job satisfaction
32
Gastronomie
22
Restaurant industry
22
Hotel industry
20
Hotellerie
20
Holiday behaviour
19
Urlaubsverhalten
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Tourism
18
Tourismus
18
Hospital
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Krankenhaus
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Satisfaction
15
Beschwerdemanagement
14
Complaint management
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Emotion
14
USA
14
United States
14
Quality management
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Qualitätsmanagement
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Zufriedenheit
13
satisfaction
13
Arbeitsverhalten
12
Customer service
12
Employee retention
12
Kundenservice
12
Mitarbeiterbindung
12
Work behaviour
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Tourism marketing
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Tourismusmarketing
11
customer satisfaction
10
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153
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Edvardsson, Bo
3
Kim, Eojina
3
Mathe, Kimberly
3
Mattila, Anna S.
3
Raab, Carola
3
Ryu, Kisang
3
Tang, Liang
3
Baker, Melissa A.
2
Brege, Staffan
2
Clemes, Michael D.
2
Dadfar, Hossein
2
Dean, David
2
Han, Heesup
2
Hsu, Cathy H. C.
2
Hsu, Maxwell K.
2
Kim, Kawon Kathy
2
Lee, Jin-soo
2
Lee, Seonjeong
2
Liu, Matthew Tingchi
2
Miao, Li
2
Noone, Breffni M.
2
Scott-Halsell, Sheila
2
So, Kevin Kam Fung
2
Sparks, Beverley
2
Svensson, Göran
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Wong, IpKin Anthony
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Abdirad, Maryam
1
Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
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Agag, Gomaa
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Ahasanul Haque
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Ahn, Jiseon
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Al-Kilani, Mohammad Hani
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Al-Refai, Abd Al-Aziz Hamed
1
Alexandris, Kostas
1
Ali, Mohamed Ahmed
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Amorim, Marlene
1
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International journal of quality and service sciences
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
424
Journal of retailing and consumer services
422
Journal of business research : JBR
308
The journal of services marketing
197
The service industries journal
182
International journal of contemporary hospitality management
181
Tourism management : research, policies, practice
180
Journal of hospitality marketing & management
170
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
166
Cogent business & management
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
104
Services marketing quarterly
99
Tourism management perspectives : TMP
95
Journal of air transport management
90
Journal of service research : JSR
90
Service business
88
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Psychology & marketing
79
Industrial marketing management : the international journal for industrial and high-tech firms
72
International journal of productivity and quality management : IJPQM
72
Journal of strategic marketing
72
Journal of the Academy of Marketing Science
72
Journal of service management
69
The international journal of bank marketing : IJBM
67
Total quality management & business excellence
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
61
Managing service quality : MSQ ; an international journal
58
SpringerLink / Bücher
58
International journal of quality & reliability management
56
Journal of retailing
54
International journal of services, economics and management
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
51
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ECONIS (ZBW)
153
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31
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
32
The factor structure of medical tourist satisfaction : exploring key drivers of choice, delight, and frustration
Mikulić, Josip
;
Krešić, Damir
;
Šerić, Maja
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1489-1512
Persistent link: https://www.econbiz.de/10012624209
Saved in:
33
How sincere is an apology? : recovery satisfaction in a robot service failure context
Hu, Yaou
;
Min, Hyounae
;
Su, Na
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
6
,
pp. 1022-1043
Persistent link: https://www.econbiz.de/10012592331
Saved in:
34
Destination image, sport event quality, and behavioral intentions : the cases of three World Sambo Championships
Milovanović, Ivana
;
Matić, Radenko
;
Alexandris, Kostas
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
7
,
pp. 1150-1169
Persistent link: https://www.econbiz.de/10012592358
Saved in:
35
Consumer-based brand authenticity and brand trust in brand loyalty in the Korean coffee shop market
Kim, Soon-Ho
;
Kim, Min-Seong
;
Holland, Stephen
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
3
,
pp. 423-446
Persistent link: https://www.econbiz.de/10012483371
Saved in:
36
The effect of social networking sites’ activities on customers’ well-being
Lee, Seonjeong
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1086-1105
Persistent link: https://www.econbiz.de/10011922301
Saved in:
37
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
38
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
39
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
40
The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin
;
Siems, Florian
;
Kunz, Werner H.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
Saved in:
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