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~isPartOf:"International journal of quality and service sciences"
~source:"econis"
~type_genre:"Conference paper"
~type_genre:"Fallstudie"
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Search: subject:"Verbraucherzufriedenheit"
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Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
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Service quality
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Beziehungsmarketing
3
Relationship marketing
3
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2
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Di Pietro, Laura
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
The TQM journal : the international review of organizational improvement
7
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
International journal of economics and financial issues : IJEFI
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
The international review of retail, distribution and consumer research
5
Business process management journal
4
Tourism management : research, policies, practice
4
Interdisciplinary management research XVI ; 1
3
Journal of service theory and practice
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Global business and organizational excellence : a review of research & best practices
2
International journal of productivity and quality management : IJPQM
2
Journal of financial services marketing : JFSM
2
Journal of travel and tourism marketing
2
Research in transportation economics
2
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
South Asian journal of management : SAJM
2
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
2
Tourism management perspectives : TMP
2
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
AICEI proceedings
1
Aachener geographische Arbeiten : AGA
1
Adapting to the future : how digitalization shapes sustainable logistics and resilient supply chain management
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Aktuelle Beiträge zur Dienstleistungsforschung : [im März 2012 fand an der Technischen Universität Kaiserslautern der 16. Workshop Dienstleistungsmarketing statt, der vom Lehrstuhl für Marketing ausgerichtet wurde]
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Benchmarking : an international journal ; BIJ
1
Berichte zum Generic-Management
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business horizons
1
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ECONIS (ZBW)
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1
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
2
Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
Saved in:
3
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
Saved in:
4
Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai
;
Vinh Van Thai
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
Saved in:
5
Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein
;
Brege, Staffan
;
Semnani, Sedigheh …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
Saved in:
6
The suitability of Kano's method for the requirements of the cutlery industry : results of a case study associated with an approach to widen Kano's theory
Crostack, Horst-Artur
;
Kern, Christian
;
Refflinghaus, Robert
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 352-368
Persistent link: https://www.econbiz.de/10008758757
Saved in:
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