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~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Sport management review"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Hollebeek, Linda D."
~person:"Neslin, Scott A."
~person:"Roggeveen, Anne L."
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
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Search: "Customer relationship management"
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| 13 applied filters
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Subject
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Beziehungsmarketing
Consumer behaviour
Relationship marketing
25
Konsumentenverhalten
15
Customer satisfaction
9
Kundenzufriedenheit
9
Einzelhandel
8
Retail trade
8
Customer integration
6
Kundenintegration
6
Dienstleistungsqualität
5
Distribution channel
5
Service quality
5
Vertriebsweg
5
E-commerce
4
Electronic Commerce
4
Internet
3
Loyalty
3
Switching behaviour
3
Switching costs
3
Wechselverhalten
3
Automation
2
Automatisierung
2
Beschwerdemanagement
2
Complaint management
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer engagement
2
Customer retention
2
Distance selling
2
Distanzhandel
2
Holiday behaviour
2
Kundenbindung
2
Meta-Analyse
2
Meta-analysis
2
Multichannel
2
Multichannel customer management
2
Online retailing
2
Online-Handel
2
Repurchase behavior
2
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13
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Article
24
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1
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25
Aufsatz in Zeitschrift
25
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English
25
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Hollebeek, Linda D.
Neslin, Scott A.
Roggeveen, Anne L.
Verhoef, Peter C.
9
Grewal, Dhruv
8
Lemon, Katherine N.
6
Becker, Jan U.
5
Noble, Stephanie M.
5
Sesé, F. Javier
5
Evanschitzky, Heiner
4
Gustafsson, Anders
4
Kumar, V.
4
McDonald, Heath
4
Voorhees, Clay M.
4
Barrot, Christian
3
Bijmolt, Tammo H. A.
3
Brady, Michael K.
3
Calantone, Roger J.
3
Danaher, Peter J.
3
Danaher, Tracey S.
3
Grégoire, Yany
3
Houston, Mark B.
3
Huang, Ming-Hui
3
Hudson, Simon
3
Hughes, Douglas E.
3
Konuş, Umut
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Mittal, Vikas
3
Nordfält, Jens
3
Pauwels, Koen
3
Rangarajan, Deva
3
Ruyter, Ko de
3
Schumann, Jan Hendrik
3
Taplin, Ross H.
3
Verleye, Katrien
3
Wieringa, Jaap E.
3
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of retailing
Journal of service research
Sport management review
Tourism management : research, policies, practice
Journal of retailing and consumer services
7
Journal of business research : JBR
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of marketing
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
The journal of services marketing
4
Handbook of research on customer engagement
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of marketing management : MM
3
Marketing letters : a journal of research in marketing
3
Psychology & marketing
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Journal of service management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing intelligence & planning
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Organizations and markets in emerging economies
2
SpringerLink / Bücher
2
Australasian marketing journal
1
Customer engagement : contemporary issues and challenges
1
Die Betriebswirtschaft : DBW
1
Edward Elgar E-Book Archive
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of research on customer equity in marketing
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International series in quantitative marketing
1
Journal of consumer behaviour
1
Journal of creating value
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
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ECONIS (ZBW)
25
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1
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
2
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
3
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
The DAST framework for retail atmospherics : the impact of in- and out-of-store retail journey touchpoints on the customer experience
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Schweiger, Elisa B.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 128-137
Persistent link: https://www.econbiz.de/10012295813
Saved in:
7
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
8
Engaging the unengaged customer : the value of a retailer mobile app
Heerde, Harald J. van
;
Dinner, Isaac M.
;
Neslin, Scott A.
- In:
International journal of research in marketing : IJRM ; …
36
(
2019
)
3
,
pp. 420-438
Persistent link: https://www.econbiz.de/10012134263
Saved in:
9
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
10
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
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