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~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
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Search: "Customer relationship management"
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Beziehungsmarketing
Konsumentenverhalten
Relationship marketing
12
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
5
Dienstleistungsqualität
3
Service quality
3
Switching behaviour
3
Switching costs
3
Wechselverhalten
3
Beschwerdemanagement
2
Complaint management
2
Customer retention
2
Einzelhandel
2
Holiday behaviour
2
Kundenbindung
2
Leistungsmotivation
2
Loyalty
2
Meta-Analyse
2
Meta-analysis
2
Repurchase behavior
2
Retail trade
2
Urlaubsverhalten
2
Work motivation
2
Aktienrückkauf
1
B-to-B-Marketing
1
Brand image
1
Brand management
1
Business-to-business
1
Business-to-business marketing
1
China
1
Conviction
1
Credibility
1
Cultural heritage
1
Customer compliments
1
Customer integration
1
Customer relationships
1
Customer retention management
1
Customer service
1
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Article
12
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12
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12
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English
12
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Verhoef, Peter C.
9
Grewal, Dhruv
8
Neslin, Scott A.
7
Lemon, Katherine N.
6
Becker, Jan U.
5
Noble, Stephanie M.
5
Sesé, F. Javier
5
Evanschitzky, Heiner
4
Gustafsson, Anders
4
Kumar, V.
4
Voorhees, Clay M.
4
Barrot, Christian
3
Bijmolt, Tammo H. A.
3
Brady, Michael K.
3
Calantone, Roger J.
3
Danaher, Peter J.
3
Danaher, Tracey S.
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Houston, Mark B.
3
Huang, Ming-Hui
3
Hudson, Simon
3
Hughes, Douglas E.
3
Konuş, Umut
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Mittal, Vikas
3
Nordfält, Jens
3
Pauwels, Koen
3
Rangarajan, Deva
3
Roggeveen, Anne L.
3
Ruyter, Ko de
3
Schumann, Jan Hendrik
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Verleye, Katrien
3
Wieringa, Jaap E.
3
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Published in...
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of retailing
Journal of service research
Tourism management : research, policies, practice
Journal of business research : JBR
2
Journal of the Academy of Marketing Science
2
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Sport management review
1
SpringerLink / Bücher
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
12
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12
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date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
4
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
5
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
6
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
7
How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior : a meta-analysis
Blut, Markus
;
Frennea, Carly M.
;
Mittal, Vikas
; …
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10011337495
Saved in:
8
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
9
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
10
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
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