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~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Automation"
~subject:"Beziehungsmarketing"
~subject:"Customer integration"
~subject:"Employee retention"
~subject:"Relationship marketing"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Automation
Beziehungsmarketing
Customer integration
Employee retention
Relationship marketing
Wahrnehmung
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
5
Kundenzufriedenheit
5
Dienstleistungsqualität
4
Einzelhandel
4
Retail trade
4
Service quality
4
Kundenintegration
3
Switching behaviour
3
Switching costs
3
Wechselverhalten
3
Automatisierung
2
Beschwerdemanagement
2
Complaint management
2
Customer relationships
2
Repurchase behavior
2
AI
1
Aktienrückkauf
1
Anforderungsprofil
1
Arbeitskräfte
1
Arbeitsleistung
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Artificial intelligence
1
B-to-B-Marketing
1
Brand management
1
Business-to-business
1
Business-to-business marketing
1
Closing time
1
Consumer-Brand relationships
1
Customer experience
1
Customer retention management
1
Customer service
1
Customers
1
Data protection
1
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Undetermined
7
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13
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English
13
Author
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Noble, Stephanie M.
Tanford, Sarah
Verhoef, Peter C.
9
Grewal, Dhruv
8
Neslin, Scott A.
7
Lemon, Katherine N.
6
Becker, Jan U.
5
Sesé, F. Javier
5
Evanschitzky, Heiner
4
Gustafsson, Anders
4
Kumar, V.
4
Voorhees, Clay M.
4
Barrot, Christian
3
Bijmolt, Tammo H. A.
3
Calantone, Roger J.
3
Cronin, J. J.
3
Danaher, Peter J.
3
Danaher, Tracey S.
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Houston, Mark B.
3
Huang, Ming-Hui
3
Hughes, Douglas E.
3
Konuş, Umut
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Mittal, Vikas
3
Nordfält, Jens
3
Pauwels, Koen
3
Rangarajan, Deva
3
Roggeveen, Anne L.
3
Ruyter, Ko de
3
Schumann, Jan Hendrik
3
Verleye, Katrien
3
Wieringa, Jaap E.
3
Zhang, Yufei
3
Ailawadi, Kusum L.
2
Alavi, Sascha
2
Anderl, Eva
2
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Published in...
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of retailing
Journal of service research
International journal of hospitality management
5
Journal of business research : JBR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of the Academy of Marketing Science
5
Tourism management : research, policies, practice
4
International journal of contemporary hospitality management
3
Journal of service research : JSR
3
European journal of marketing : EJM
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
MIT sloan management review
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
SpringerLink / Bücher
1
The journal of personal selling & sales management : JPSSM
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
13
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date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
7
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
8
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
9
How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior : a meta-analysis
Blut, Markus
;
Frennea, Carly M.
;
Mittal, Vikas
; …
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10011337495
Saved in:
10
It's closing time : territorial behaviors from customers in response to front line employees
Ashley, Christy
;
Noble, Stephanie M.
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 74-92
Persistent link: https://www.econbiz.de/10010359942
Saved in:
1
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