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~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~person:"Bijmolt, Tammo H. A."
~person:"Iglesias-Pradas, Santiago"
~person:"Noble, Stephanie M."
~subject:"Distribution channel"
~subject:"Relationship marketing"
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Search: "Customer relationship management"
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Distribution channel
Relationship marketing
Beziehungsmarketing
10
Consumer behaviour
4
Konsumentenverhalten
4
Dienstleistungsqualität
2
E-commerce
2
Einzelhandel
2
Electronic Commerce
2
Kundenbindungsprogramm
2
Loyalty program
2
Loyalty programs
2
Retail trade
2
Service quality
2
Accumulation programs
1
Anreiz
1
Assortment planning
1
Business model
1
Call-to-action direct mailings
1
Computer-assisted marketing
1
Construal level theory
1
Controlling policy
1
Customer behavior
1
Customer heterogeneity
1
Customer journey
1
Customer review
1
Customer satisfaction
1
Customer service
1
Customer value
1
Data Mining
1
Data mining
1
Decision tree
1
Delivery
1
Denominations of accrual
1
Deregulation
1
Deregulierung
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Digital business models
1
Direct marketing
1
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1
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Bijmolt, Tammo H. A.
Iglesias-Pradas, Santiago
Noble, Stephanie M.
Verhoef, Peter C.
11
Ko, Eunju
8
Balaji, M. S.
7
Brodie, Roderick J.
7
Kim, Kyung Hoon
7
Beatty, Sharon E.
6
Hollebeek, Linda D.
6
Roy, Sanjit
6
Sesé, F. Javier
6
Agnihotri, Raj
5
Aksoy, Lerzan
5
Eisingerich, Andreas B
5
Gustafsson, Anders
5
Malthouse, Edward C.
5
McLean, Graeme J.
5
Parasuraman, A.
5
Schumann, Jan Hendrik
5
Veloutsou, Cleopatra
5
Walsh, Gianfranco
5
Wangenheim, Florian von
5
Akter, Shahriar
4
Babin, Barry J.
4
Bolton, Ruth N.
4
Chan, Kimmy Wa
4
Chebat, Jean-Charles
4
Evanschitzky, Heiner
4
Grewal, Dhruv
4
Gupta, Suraksha
4
Keiningham, Timothy
4
Krafft, Manfred
4
Kukar-Kinney, Monika
4
Kumar, V.
4
Larivière, Bart
4
Lemon, Katherine N.
4
Lervik-Olsen, Line
4
Mandler, Timo
4
McColl-Kennedy, Janet R.
4
Polo-Redondo, Yolanda
4
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International journal of retail & distribution management
Journal of business research : JBR
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of retailing
6
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of the Academy of Marketing Science
2
Marketing letters : a journal of research in marketing
2
Business horizons
1
Customer engagement marketing
1
European journal of international management : EJIM
1
Foundations and trends in marketing : FTMKT
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing
1
Journal of retailing and consumer services
1
MIT sloan management review
1
MSI reports : working paper series
1
SOM research reports
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
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ECONIS (ZBW)
10
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10
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date (oldest first)
1
Challenges at the marketing-operations interface in omni-channel retail environments
Bijmolt, Tammo H. A.
;
Broekhuis, Manda
;
Leeuw, Sander de
; …
- In:
Journal of business research : JBR
122
(
2021
),
pp. 864-874
Persistent link: https://www.econbiz.de/10012420638
Saved in:
2
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
3
So distant, yet useful : the impact of distal stories on customers' service expectations
Lee, Na Young
;
Noble, Stephanie M.
;
Zablah, Alex R.
- In:
Journal of business research : JBR
113
(
2020
),
pp. 230-242
Persistent link: https://www.econbiz.de/10012230473
Saved in:
4
Calling customers to take action : the impact of incentive and customer characteristics on direct mailing effectiveness
Vafainia, Saeid
;
Breugelmans, Els
;
Bijmolt, Tammo H. A.
- In:
Journal of interactive marketing : a quarterly …
45
(
2019
),
pp. 62-80
Persistent link: https://www.econbiz.de/10011997998
Saved in:
5
The effect of loyalty program fees on program perceptions and engagement
Ashley, Christy
;
Gillespie, Erin A.
;
Noble, Stephanie M.
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 964-973
Persistent link: https://www.econbiz.de/10011436382
Saved in:
6
Accumulation versus instant loyalty programs : the influence of controlling policies on customers' commitments
Noble, Stephanie M.
;
Esmark, Carol L.
;
Noble, Charles H.
- In:
Journal of business research : JBR
67
(
2014
)
3
,
pp. 361-368
Persistent link: https://www.econbiz.de/10010245244
Saved in:
7
Why customers won't relate : obstacles to relationship marketing engagement
Ashley, Christy
;
Noble, Stephanie M.
;
Donthu, Naveen
; …
- In:
Journal of business research : JBR
64
(
2011
)
7
,
pp. 749-756
Persistent link: https://www.econbiz.de/10009151695
Saved in:
8
Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Beatty, Sharon E.
;
Reynolds, Kristy E.
;
Noble, Stephanie M.
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 296-315
Persistent link: https://www.econbiz.de/10009578290
Saved in:
9
Staying power of churn prediction models
Risselada, Hans
;
Verhoef, Peter C.
;
Bijmolt, Tammo H. A.
- In:
Journal of interactive marketing : a quarterly …
24
(
2010
)
3
,
pp. 198-208
Persistent link: https://www.econbiz.de/10008650983
Saved in:
10
Analytics for customer engagement
Bijmolt, Tammo H. A.
;
Leeflang, Peter
;
Block, Frank
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 341-356
Persistent link: https://www.econbiz.de/10008652111
Saved in:
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