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~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~person:"Bijmolt, Tammo H. A."
~person:"Iglesias-Pradas, Santiago"
~person:"Schumann, Jan Hendrik"
~subject:"Distribution channel"
~subject:"Relationship marketing"
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Search: "Customer relationship management"
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Distribution channel
Relationship marketing
Beziehungsmarketing
10
Consumer behaviour
5
Konsumentenverhalten
5
Dienstleistungsqualität
3
E-commerce
3
Electronic Commerce
3
Service quality
3
Confidence
2
Einzelhandel
2
Marketing management
2
Marketingmanagement
2
Retail trade
2
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2
Anreiz
1
Assortment planning
1
Bank
1
Bank marketing
1
Bankmarketing
1
Bibliometrics
1
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1
Business model
1
Call-to-action direct mailings
1
Competition
1
Computer-assisted marketing
1
Contract renewal
1
Cultural identity
1
Customer behavior
1
Customer churn
1
Customer heterogeneity
1
Customer journey
1
Customer orientation
1
Customer satisfaction
1
Customer value
1
Data Mining
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Data mining
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10
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Bijmolt, Tammo H. A.
Iglesias-Pradas, Santiago
Schumann, Jan Hendrik
Verhoef, Peter C.
11
Ko, Eunju
8
Balaji, M. S.
7
Brodie, Roderick J.
7
Kim, Kyung Hoon
7
Beatty, Sharon E.
6
Hollebeek, Linda D.
6
Roy, Sanjit
6
Sesé, F. Javier
6
Agnihotri, Raj
5
Aksoy, Lerzan
5
Eisingerich, Andreas B
5
Gustafsson, Anders
5
Malthouse, Edward C.
5
McLean, Graeme J.
5
Noble, Stephanie M.
5
Parasuraman, A.
5
Veloutsou, Cleopatra
5
Walsh, Gianfranco
5
Wangenheim, Florian von
5
Akter, Shahriar
4
Babin, Barry J.
4
Bolton, Ruth N.
4
Chan, Kimmy Wa
4
Chebat, Jean-Charles
4
Evanschitzky, Heiner
4
Grewal, Dhruv
4
Gupta, Suraksha
4
Keiningham, Timothy
4
Krafft, Manfred
4
Kukar-Kinney, Monika
4
Kumar, V.
4
Larivière, Bart
4
Lemon, Katherine N.
4
Lervik-Olsen, Line
4
Mandler, Timo
4
McColl-Kennedy, Janet R.
4
Polo-Redondo, Yolanda
4
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International journal of retail & distribution management
Journal of business research : JBR
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of retailing
3
Marketing letters : a journal of research in marketing
2
Applied marketing science / Angewandte Marketingforschung
1
Customer engagement marketing
1
European journal of international management : EJIM
1
European journal of marketing : EJM
1
Foundations and trends in marketing : FTMKT
1
Gabler Research / Applied Marketing Science /Angewandte Marketingforschung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International marketing review
1
Journal of marketing
1
Journal of personal selling & sales management : JPSSM
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
MSI reports : working paper series
1
Rutgers business review
1
SOM research reports
1
Three essays on success factors of digital and non-digital services
1
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ECONIS (ZBW)
10
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1
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10
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10
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date (oldest first)
1
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
Saved in:
2
Integrating digital platform dynamics into customer orientation research : a systematic review and research agenda
Castell, Carolin
;
Kiefer, Jasmin
;
Schubach, Sebastian
; …
- In:
Journal of business research : JBR
163
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014303730
Saved in:
3
Challenges at the marketing-operations interface in omni-channel retail environments
Bijmolt, Tammo H. A.
;
Broekhuis, Manda
;
Leeuw, Sander de
; …
- In:
Journal of business research : JBR
122
(
2021
),
pp. 864-874
Persistent link: https://www.econbiz.de/10012420638
Saved in:
4
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
5
Calling customers to take action : the impact of incentive and customer characteristics on direct mailing effectiveness
Vafainia, Saeid
;
Breugelmans, Els
;
Bijmolt, Tammo H. A.
- In:
Journal of interactive marketing : a quarterly …
45
(
2019
),
pp. 62-80
Persistent link: https://www.econbiz.de/10011997998
Saved in:
6
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
7
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
Saved in:
8
Drivers of trust in relational service exchange : understanding the importance of cross-cultural differences
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 453-468
Persistent link: https://www.econbiz.de/10008736062
Saved in:
9
Staying power of churn prediction models
Risselada, Hans
;
Verhoef, Peter C.
;
Bijmolt, Tammo H. A.
- In:
Journal of interactive marketing : a quarterly …
24
(
2010
)
3
,
pp. 198-208
Persistent link: https://www.econbiz.de/10008650983
Saved in:
10
Analytics for customer engagement
Bijmolt, Tammo H. A.
;
Leeflang, Peter
;
Block, Frank
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 341-356
Persistent link: https://www.econbiz.de/10008652111
Saved in:
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