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~isPartOf:"International journal of retail and distribution management"
~isPartOf:"Journal of service research : JSR"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Customer satisfaction
Electronic Commerce
Consumer behaviour
236
Konsumentenverhalten
236
Beziehungsmarketing
88
Relationship marketing
88
Dienstleistungsqualität
65
Einzelhandel
65
Kundenzufriedenheit
65
Retail trade
65
Service quality
65
Online retailing
49
Online-Handel
49
Emotion
22
E-commerce
21
Brand management
19
Markenführung
19
Brand image
18
Markenimage
18
Viral marketing
18
Virales Marketing
18
Brand
17
Markenartikel
17
Internet marketing
16
Online-Marketing
16
Beschwerdemanagement
14
Complaint management
14
Distribution channel
13
Vertriebsweg
13
Dienstleistungssektor
12
Fashion
12
Mode
12
Retail
12
Service industry
12
Services
12
Social Web
12
Social web
12
Dienstleistung
11
Innovation adoption
11
Innovationsakzeptanz
11
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48
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Article
76
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
76
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English
76
Author
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Auh, Seigyoung
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Hu, Da-Chian
2
Lee, Crystal T.
2
Liao, Shu-Hsien
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Seiders, Kathleen
2
Sivakumar, K.
2
Zou, Shaoming
2
Adil, Mohd
1
Agárdi, Irma
1
Ahmad, Hassan
1
Aksoy, Lerzan
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Ali, Fayaz
1
Alkhudary, Rami
1
Alt, Mónika-Anetta
1
Amsl, Sarah
1
Andreassen, Tor W.
1
Arora, Vibha
1
Ateş, Mustafa Fikret
1
Aw, Eugene Cheng-Xi
1
Azuma, Nobukazu
1
Babakus, Emin
1
Barrutia, José M.
1
Bartl, Christopher
1
Bearden, William O.
1
Beatty, Sharon E.
1
Bell, Simon J.
1
Benoit, Sabine
1
Bensebaa, Faouzi
1
Berry, Leonard L.
1
Bezes, Christophe
1
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Published in...
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International journal of retail and distribution management
Journal of service research : JSR
Journal of retailing and consumer services
435
Journal of business research : JBR
214
International journal of hospitality management
202
The journal of services marketing
107
Journal of hospitality marketing & management
98
Journal of travel and tourism marketing
95
Cogent business & management
90
International journal of contemporary hospitality management
84
International journal of electronic marketing and retailing : IJEMR
67
Journal of internet commerce
66
Psychology & marketing
65
Asia Pacific journal of marketing and logistics
64
Electronic commerce research
60
Tourism management : research, policies, practice
60
Services marketing quarterly
58
The service industries journal
56
The international review of retail, distribution and consumer research
50
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of retailing
46
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
45
International journal of business information systems : IJBIS
45
Journal of strategic marketing
43
Service business
43
International journal of e-business research : an official publication of the Information Resources Management Association
42
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
39
Information systems research : ISR
38
International journal of consumer studies
38
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
38
Journal of the Academy of Marketing Science
38
Tourism management perspectives : TMP
38
European journal of marketing : EJM
37
International journal of internet marketing and advertising : IJIMA
35
Journal of electronic commerce research : JECR
35
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
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ECONIS (ZBW)
76
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1
Presenting products on websites : the importance of information quality criteria for online shoppers
Amsl, Sarah
;
Watson, Iain
;
Teller, Christoph
;
Wood, Steve
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1213-1238
Persistent link: https://www.econbiz.de/10014484078
Saved in:
2
The impact of e-retail usage on relative retail patronage formation
Yokoyama, Narimasa
;
Azuma, Nobukazu
;
Kim, Woonho
- In:
International journal of retail and distribution management
51
(
2023
)
13
,
pp. 16-32
Persistent link: https://www.econbiz.de/10014484183
Saved in:
3
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
4
Service quality and store design in retail competitiveness
Faria, Sílvia
;
Carvalho, João M. S.
;
Vale, Vera Teixeira
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 184-199
Persistent link: https://www.econbiz.de/10013552654
Saved in:
5
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
Saved in:
6
Measuring consumer perceptions of home-delivery convenience : the case of cargo bikes
Pelet, Jean-Eric
;
Taieb, Basma
;
Alkhudary, Rami
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1371-1387
Persistent link: https://www.econbiz.de/10014484089
Saved in:
7
Sustainability-oriented commerce innovation : how does it influence consumer satisfaction?
Gil Saura, Irene
;
Ruiz-Molina, Maria-Eugenia
;
Marín, …
- In:
International journal of retail and distribution management
51
(
2023
)
11
,
pp. 1477-1496
Persistent link: https://www.econbiz.de/10014484097
Saved in:
8
How brick-and-mortar retailers and grocery delivery platforms influence purchase intention?
Zhao, Yunyun
;
Zhao, Xiaoyu
;
Liu, Yanzhe
- In:
International journal of retail and distribution management
51
(
2023
)
12
,
pp. 1677-1697
Persistent link: https://www.econbiz.de/10014484177
Saved in:
9
Does shopping values influence consumers' well-being : empirical evidence from e-retail
Dogra, Nikhil
;
Nasir, Mohd
;
Adil, Mohd
- In:
International journal of retail and distribution management
51
(
2023
)
12
,
pp. 1698-1718
Persistent link: https://www.econbiz.de/10014484178
Saved in:
10
How footwear companies can use online CX to WOW customers
Silva, Susana C.
;
Dias, Joana Carmo
;
Braga, Beatriz
- In:
International journal of retail and distribution management
51
(
2023
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10014281078
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