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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of strategic marketing"
~subject:"2005-2005"
~subject:"Dienstleistungsqualität"
~subject:"Tourism employees"
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2005-2005
Dienstleistungsqualität
Tourism employees
Customer value
20
Kundenwert
20
Beziehungsmarketing
16
Relationship marketing
16
Betriebliche Wertschöpfung
7
Consumer behaviour
7
Konsumentenverhalten
7
Service quality
7
Value creation
7
customer value
6
Customer satisfaction
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Kundenzufriedenheit
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Marketingmanagement
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Structural equation model
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perceived value
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sport
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Carlini, Joan
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France, Cassandra
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Grace, Debra
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Iyer, Pramod
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Levyda, Levyda
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Lo Iacono, Joseph
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Lykoudi, Dimitra Margieta
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März, Armin
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Neves, Sara
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International journal of services, economics and management
Journal of strategic marketing
International journal of hospitality management
13
Journal of retailing and consumer services
12
The service industries journal
12
Journal of business research : JBR
8
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
Service business
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
Management decision : MD
3
Australasian marketing journal
2
Cogent business & management
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of service research
2
Journal of travel and tourism marketing
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Marketing theory
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The international journal of bank marketing : IJBM
2
Tourism management : research, policies, practice
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ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
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Academic journal of economic studies
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Acta Universitatis Danubius / Oeconomica
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Acta Wexionensia
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American economic journal : a journal of the American Economic Association
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ECONIS (ZBW)
7
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1
Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model
Lo Iacono, Joseph
;
Carlini, Joan
;
France, Cassandra
; …
- In:
Journal of strategic marketing
32
(
2024
)
5
,
pp. 712-728
Persistent link: https://www.econbiz.de/10014553352
Saved in:
2
Customer value : encounter satisfaction : overall satisfaction : examining the relationship in tourism destinations
Zouni, Georgia
;
Tsogas, Markos Marios H.
;
Lykoudi, …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10012178955
Saved in:
3
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
4
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
5
Nonmonetary customer value contributions in free e-services
Anderl, Eva
;
März, Armin
;
Schumann, Jan Hendrik
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 175-189
Persistent link: https://www.econbiz.de/10011591899
Saved in:
6
The role of servicescape as a driver of customer value in experience-centric service organizations : the Dragon Football Stadium case
Fernandes, Teresa
;
Neves, Sara
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 548-560
Persistent link: https://www.econbiz.de/10010489663
Saved in:
7
What values are perceived by hotel guests?
Levyda, Levyda
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 73-89
Persistent link: https://www.econbiz.de/10011892291
Saved in:
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