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~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
~subject:"Productivity"
~subject:"Qualitätsmanagement"
~type:"article"
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Search: subject_exact:"Dienstleistungsbranche"
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Consumer behaviour
Productivity
Qualitätsmanagement
Dienstleistungssektor
22
Service industry
22
Malaysia
4
Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungsqualität
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India
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Indien
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Arumugam, Veeri
2
Lee, Voon-Hsien
2
Ang, Yueh-Sin
1
Chong, Alain Yee-Long
1
Chow, Kim-Wai
1
Darmawan, Nathan
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Godwin, Benny J.
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Indrianti, Nur
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Ooi, Keng-boon
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Sim, Jia Jia
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Sukwadi, Ronald
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Tan, Boon-In
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International journal of services, economics and management
The service industries journal
36
The journal of services marketing
32
Journal of retailing and consumer services
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
International journal of quality & reliability management
14
Journal of business research : JBR
14
International journal of production economics
13
Journal of service management
13
Journal of service research : JSR
13
International journal of productivity and quality management : IJPQM
12
Structural change and economic dynamics : SC+ED
12
International journal of services and operations management
11
Services marketing quarterly
11
The TQM journal : the international review of organizational improvement
10
International journal of hospitality management
9
Economics of innovation and new technology
8
Applied economics
7
Benchmarking : an international journal ; BIJ
7
International productivity monitor
7
Journal of service research
7
Service business
7
International journal of quality and service sciences
6
Journal of the Academy of Marketing Science
6
Psychology & marketing
6
The international journal of productivity and performance management : IJPPM
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of contemporary hospitality management
5
Journal of marketing
5
Managing service quality : MSQ ; an international journal
5
Amfiteatru economic : an economic and business research periodical
4
Asia Pacific journal of marketing and logistics
4
Economics letters
4
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
4
International journal of six sigma and competitive advantage : IJSSCA
4
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
4
Services industries and the knowledge-based economy
4
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1
Understanding the antecedents of service decisions : an integration of service promiscuity and customer citizenship behaviour
Godwin, Benny J.
;
Wright, Rowena
- In:
International journal of services, economics and management
10
(
2019
)
1
,
pp. 34-54
Persistent link: https://www.econbiz.de/10012178909
Saved in:
2
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
3
Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms : an SEM approach
Ooi, Keng-boon
;
Arumugam, Veeri
;
Lee, Voon-Hsien
;
Wooi, …
- In:
International journal of services, economics and management
4
(
2012
)
3
,
pp. 186-208
Persistent link: https://www.econbiz.de/10009675237
Saved in:
4
An exploratory study of service productivity index for service industry evaluation
Indrianti, Nur
- In:
International journal of services, economics and management
4
(
2012
)
3
,
pp. 331-343
Persistent link: https://www.econbiz.de/10009734547
Saved in:
5
The impact of TQM practices on learning organisation and customer orientation : a survey of small service organisations in Malaysia
Ang, Yueh-Sin
;
Lee, Voon-Hsien
;
Tan, Boon-In
;
Chong, …
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 62-77
Persistent link: https://www.econbiz.de/10008908355
Saved in:
6
The influence of TQM practices on supply chain collaboration : a proposed model for the service industry
Darmawan, Nathan
;
Sim, Jia Jia
;
Arumugam, Veeri
;
Chow, …
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 21-35
Persistent link: https://www.econbiz.de/10008908365
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