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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~isPartOf:"Structural change and economic dynamics : SC+ED"
~language:"eng"
~subject:"Quality management"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Quality management
Dienstleistungssektor
89
Service industry
89
Dienstleistungsqualität
22
Service quality
22
Innovation
14
Structural change
14
Strukturwandel
14
Customer satisfaction
13
Kundenzufriedenheit
13
Productivity
13
Services
13
Business services
12
Industrie
12
Manufacturing industries
12
Produktivität
12
Unternehmensdienstleistung
12
Economic growth
8
Wirtschaftswachstum
8
Beziehungsmarketing
7
Dienstleistung
7
Innovation management
7
Innovationsmanagement
7
Qualitätsmanagement
7
Relationship marketing
7
Theorie
7
Theory
7
Betriebliche Wertschöpfung
6
Consumer behaviour
6
Employment
6
Konsumentenverhalten
6
Value creation
6
Dienstleistungsmanagement
5
Firm performance
5
Lieferkette
5
Resource-based view
5
Ressourcenorientierter Ansatz
5
Service management
5
Service sector
5
Supply chain
5
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Article
7
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
Case study
1
Fallstudie
1
Language
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English
Author
All
Franceschini, Fiorenzo
1
Huiskonen, Janne
1
Karppinen, Henri
1
Mastrogiacomo, Luca
1
Ozcelik, Yasin
1
Parameshwaran, R.
1
Prashar, Anupama
1
Qureshi, M. N.
1
Rahman, Zillur
1
Seppänen, Kaisa
1
Siddiqui, Jamshed
1
Smith, Alan D.
1
Srinivasan, P. S. S.
1
Talib, Faisal
1
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Published in...
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International journal of services and operations management
Journal of service theory and practice : JSTP
Structural change and economic dynamics : SC+ED
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of productivity and quality management : IJPQM
13
International journal of quality & reliability management
13
The TQM journal : the international review of organizational improvement
9
The service industries journal
7
Benchmarking : an international journal ; BIJ
4
International journal of production economics
4
International journal of six sigma and competitive advantage : IJSSCA
4
European journal of operational research : EJOR
3
International journal of production research
3
International journal of services, economics and management
3
The international journal of productivity and performance management
3
The international journal of productivity and performance management : IJPPM
3
Amfiteatru economic : an economic and business research periodical
2
Business process management journal
2
International journal of business excellence
2
International journal of business excellence : IJBEX
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of quality and innovation
2
International journal of quality and service sciences
2
International journal of services and operations management : IJSOM
2
Journal of management research
2
Managing service quality : MSQ ; an international journal
2
Operations management research : OMR ; advancing practice through theory
2
Service business
2
The journal of applied business research
2
The journal of services marketing
2
Administrative Sciences : open access journal
1
Analele Universităţii Dunărea de Jos Galaţi / 1
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Asian journal of business and accounting : AJBA
1
Athens journal of business & economics : AJBE
1
Benchmarking : an international journal
1
CEPAL review
1
Cogent business & management
1
Competitiveness review : CR
1
Electronic commerce research
1
Global strategy journal : GSJ
1
Group & organization management : an international journal
1
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ECONIS (ZBW)
7
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date (oldest first)
1
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
2
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
3
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
4
Total quality management and service quality : an exploratory study of quality management practices and barriers in service industry
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
; …
- In:
International journal of services and operations management
10
(
2011
)
1
,
pp. 94-118
Persistent link: https://www.econbiz.de/10009300089
Saved in:
5
Sig Sigma implementation in the service sector : notable experiences of major firms in the USA
Ozcelik, Yasin
- In:
International journal of services and operations management
7
(
2010
)
4
,
pp. 401-418
Persistent link: https://www.econbiz.de/10008749754
Saved in:
6
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
7
An integrated closed-loop model for service performance management
Parameshwaran, R.
;
Srinivasan, P. S. S.
- In:
International journal of services and operations management
4
(
2008
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003629647
Saved in:
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