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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Quality management"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Quality management
Dienstleistungssektor
51
Service industry
51
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
7
Qualitätsmanagement
7
Relationship marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistung
5
Dienstleistungsmanagement
5
Innovation
5
Lieferkette
5
Resource-based view
5
Ressourcenorientierter Ansatz
5
Service management
5
Services
5
Supply chain
5
Betriebliche Wertschöpfung
4
Customer service
4
Firm performance
4
India
4
Indien
4
Industrie
4
Innovation management
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Innovationsmanagement
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4
Performance measurement
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Performance-Messung
4
Unternehmenserfolg
4
Value creation
4
AHP approach
3
AHP-Verfahren
3
Bundling strategy
3
Business process management
3
Business services
3
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Type of publication
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Article
7
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
Case study
1
Fallstudie
1
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English
7
Author
All
Franceschini, Fiorenzo
1
Huiskonen, Janne
1
Karppinen, Henri
1
Mastrogiacomo, Luca
1
Ozcelik, Yasin
1
Parameshwaran, R.
1
Prashar, Anupama
1
Qureshi, M. N.
1
Rahman, Zillur
1
Seppänen, Kaisa
1
Siddiqui, Jamshed
1
Smith, Alan D.
1
Srinivasan, P. S. S.
1
Talib, Faisal
1
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International journal of services and operations management
Journal of service theory and practice : JSTP
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of productivity and quality management : IJPQM
13
International journal of quality & reliability management
13
The TQM journal : the international review of organizational improvement
9
The service industries journal
7
Benchmarking : an international journal ; BIJ
4
International journal of production economics
4
International journal of six sigma and competitive advantage : IJSSCA
4
European journal of operational research : EJOR
3
International journal of production research
3
International journal of services, economics and management
3
The international journal of productivity and performance management
3
The international journal of productivity and performance management : IJPPM
3
Amfiteatru economic : an economic and business research periodical
2
Business process management journal
2
International journal of business excellence
2
International journal of business excellence : IJBEX
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of quality and innovation
2
International journal of quality and service sciences
2
International journal of services and operations management : IJSOM
2
Journal of management research
2
Managing service quality : MSQ ; an international journal
2
Operations management research : OMR ; advancing practice through theory
2
Service business
2
The journal of applied business research
2
The journal of services marketing
2
Administrative Sciences : open access journal
1
Analele Universităţii Dunărea de Jos Galaţi / 1
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Asian journal of business and accounting : AJBA
1
Athens journal of business & economics : AJBE
1
Benchmarking : an international journal
1
CEPAL review
1
Cogent business & management
1
Competitiveness review : CR
1
Electronic commerce research
1
Global strategy journal : GSJ
1
Group & organization management : an international journal
1
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ECONIS (ZBW)
7
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date (oldest first)
1
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
2
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
3
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
4
Total quality management and service quality : an exploratory study of quality management practices and barriers in service industry
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
; …
- In:
International journal of services and operations management
10
(
2011
)
1
,
pp. 94-118
Persistent link: https://www.econbiz.de/10009300089
Saved in:
5
Sig Sigma implementation in the service sector : notable experiences of major firms in the USA
Ozcelik, Yasin
- In:
International journal of services and operations management
7
(
2010
)
4
,
pp. 401-418
Persistent link: https://www.econbiz.de/10008749754
Saved in:
6
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
7
An integrated closed-loop model for service performance management
Parameshwaran, R.
;
Srinivasan, P. S. S.
- In:
International journal of services and operations management
4
(
2008
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003629647
Saved in:
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