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~isPartOf:"International journal of services and operations management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Service quality"
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Service quality
Consumer behaviour
170
Konsumentenverhalten
170
Relationship marketing
139
Beziehungsmarketing
137
Brand management
106
Markenführung
106
Marketing management
85
Marketingmanagement
85
Brand image
77
Markenimage
77
Dienstleistungsqualität
63
Lieferantenmanagement
52
Supplier relationship management
52
Marketing
50
Internet marketing
49
Online-Marketing
47
Customer satisfaction
46
Kundenzufriedenheit
46
Social Web
41
Social web
41
Brand
37
Markenartikel
37
Lieferkette
25
Supply chain
25
Customer service
24
Einzelhandel
24
Kundenservice
24
Retail trade
24
USA
24
United States
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India
23
Indien
23
B-to-B-Marketing
21
Business-to-business marketing
21
Customer integration
21
Kundenintegration
21
Bibliometrics
20
Bibliometrie
20
E-commerce
20
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English
63
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Huiskonen, Janne
3
Karppinen, Henri
3
Seppänen, Kaisa
3
Akroush, Mamoun N.
2
Fernando, Yudi
2
Kamakoty, Juhi
2
Smith, Alan D.
2
Sohani, Nagendra
2
Abratt, Russell
1
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Ardyan, Elia
1
Ashill, Nicholas J.
1
Azilah Kasim
1
Barbosa, Belem
1
Bask, Anu
1
Bengtsson, Maria
1
Biedenbach, Galina
1
Bjelic, Marija
1
Boukis, Achilleas
1
Cambra-Fierro, Jesus
1
Campos, Domingos Fernandes
1
Castro, Felipe Nalon
1
Chang, Lan-Fang
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Chaudhuri, Ranjan
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1
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1
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1
Daskin, Mustafa
1
Dimitrovski, Darko
1
Durbarry, Ramesh
1
Elaysi, Mehdi
1
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1
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Published in...
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International journal of services and operations management
Marketing intelligence & planning
Journal of retailing and consumer services
241
International journal of hospitality management
180
Journal of business research : JBR
147
The journal of services marketing
138
The service industries journal
106
Services marketing quarterly
78
International journal of contemporary hospitality management
75
Journal of hospitality marketing & management
75
Journal of service research : JSR
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Journal of travel and tourism marketing
66
Journal of service management
63
Service business
57
Industrial marketing management : the international journal for industrial and high-tech firms
47
Tourism management : research, policies, practice
42
Journal of service research
41
The TQM journal : the international review of organizational improvement
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Cogent business & management
39
Asia Pacific journal of marketing and logistics
36
Journal of air transport management
36
Journal of the Academy of Marketing Science
36
Journal of strategic marketing
33
International journal of quality and service sciences
32
The international journal of bank marketing : IJBM
30
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
29
International journal of quality & reliability management
26
Journal of service theory and practice : JSTP
26
International journal of services, economics and management
25
Journal of retailing
25
Journal of service theory and practice
25
European journal of marketing : EJM
24
Total quality management & business excellence
23
International journal of electronic customer relationship management : IJECRM
22
International journal of productivity and quality management : IJPQM
22
Journal of marketing
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
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ECONIS (ZBW)
63
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1
Investigating the online customer experience : a B2B perspective
McLean, Graeme J.
- In:
Marketing intelligence & planning
35
(
2017
)
5
,
pp. 657-672
Persistent link: https://www.econbiz.de/10011774644
Saved in:
2
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
Saved in:
3
Selling relationship quality to increase salesperson performance in the pharmacy industry
Udayana, Ida Bagus Nyoman
;
Farida, Naili
;
Ardyan, Elia
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 262-285
Persistent link: https://www.econbiz.de/10012106461
Saved in:
4
Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
Saved in:
5
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
6
Relationship quality in business to business : a cross-cultural perspective from universities
Segarra-Moliner, Jose-Ramon
;
Moliner-Tena, Miguel-Angel
; …
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 196-215
Persistent link: https://www.econbiz.de/10009760687
Saved in:
7
The effect of inoculation messages on service recovery
Ma, Ke
;
Qian, Si
- In:
Marketing intelligence & planning
40
(
2022
)
6
,
pp. 710-723
Persistent link: https://www.econbiz.de/10013393518
Saved in:
8
Brand equity, satisfaction, and switching costs : an examination of effects in the business-to-business setting
Biedenbach, Galina
;
Bengtsson, Maria
;
Marell, Agneta
- In:
Marketing intelligence & planning
33
(
2015
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10011326052
Saved in:
9
Role of celebrity credibility on banking service providers
Singh, Ramendra Pratap
- In:
Marketing intelligence & planning
41
(
2023
)
2
,
pp. 214-228
Persistent link: https://www.econbiz.de/10014253351
Saved in:
10
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
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