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~isPartOf:"International journal of services and operations management"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Kundenservice"
~subject:"Wirtschaftsprüfung"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Customer satisfaction
Kundenservice
Wirtschaftsprüfung
Dienstleistungsqualität
102
Service quality
102
Kundenzufriedenheit
55
service quality
33
Quality management
30
Qualitätsmanagement
30
Konsumentenverhalten
26
India
22
Indien
22
Beziehungsmarketing
21
Relationship marketing
21
customer satisfaction
15
Dienstleistungssektor
12
Service industry
12
Performance measurement
11
Performance-Messung
11
Customer service
10
Factor analysis
9
Faktorenanalyse
9
Gesundheitswesen
9
Health care system
9
SERVQUAL
9
Bank
8
Electronic Banking
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Electronic banking
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Gesundheitsversorgung
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Health care
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Measurement
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Messung
8
Mobile communications
8
Mobilkommunikation
8
Structural equation model
7
Strukturgleichungsmodell
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Bankgeschäft
6
Banking services
6
SEM
6
AHP approach
5
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64
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64
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Akroush, Mamoun N.
2
Chaudhuri, Ranjan
2
Khare, Arpita
2
Satapathy, Suchismita
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
1
Adil, Mohd
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Amponsah, Christian Tabi
1
Anbuoli, P.
1
Anish, M. N.
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Azilah Kasim
1
Babayof, Ladan
1
Babbar, Sunil
1
Bagodi, Virupaxi
1
Barbosa, Belem
1
Bellamkonda, Raja Shekhar
1
Bhaskar, N. Udaya
1
Campos, Domingos Fernandes
1
Castro, Felipe Nalon
1
Chang, Lan-Fang
1
Chen, Lisa Y.
1
Chinchilla, Andrés
1
Dahiyat, Samer E.
1
Dasgupta, Samrat
1
Dash, Manoj Kumar
1
Daskin, Mustafa
1
Debata, Bikash Ranjan
1
Devi, P. Uma Maheswari
1
Dhanish, P. B.
1
Dhume, Sudheer M.
1
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International journal of services and operations management
International journal of hospitality management
301
Journal of retailing and consumer services
293
Journal of business research : JBR
183
The journal of services marketing
176
Auditing : a journal of practice & theory
168
The service industries journal
139
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
137
International journal of contemporary hospitality management
120
Journal of hospitality marketing & management
116
Journal of travel and tourism marketing
102
Services marketing quarterly
96
The accounting review : a publication of the American Accounting Association
91
Cogent business & management
84
Journal of air transport management
74
Journal of service research : JSR
74
Tourism management : research, policies, practice
74
Service business
69
Managerial auditing journal
66
The TQM journal : the international review of organizational improvement
66
International journal of quality and service sciences
63
International journal of auditing : IJA
61
Journal of service management
61
International journal of quality & reliability management
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Asia Pacific journal of marketing and logistics
54
Total quality management & business excellence
54
Accounting horizons : a quarterly publication of the American Accounting Association
53
International journal of productivity and quality management : IJPQM
51
International journal of services, economics and management
51
Managing service quality : MSQ ; an international journal
50
Journal of Asian finance, economics and business : JAFEB
49
The international journal of bank marketing : IJBM
44
Journal of the Academy of Marketing Science
41
Journal of accounting and public policy
40
Quality management journal : QMJ
39
Psychology & marketing
36
Advances in accounting : a research annual
34
Industrial marketing management : the international journal for industrial and high-tech firms
33
The journal of applied business research
33
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ECONIS (ZBW)
64
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1
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
2
The impact of modern information technology on customer satisfaction considering the mediating role of organisational health
Moghaddasi, Naser
;
Heidari, Mojtaba
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 279-305
Persistent link: https://www.econbiz.de/10012159072
Saved in:
3
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
4
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
5
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
6
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
7
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
8
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
9
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
10
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
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