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~isPartOf:"International journal of services and operations management"
~subject:"Financial audit"
~subject:"Hotel industry"
~subject:"Kundenzufriedenheit"
~subject:"Wirtschaftsprüfung"
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Search: "Dienstleistungsqualität"
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Financial audit
Hotel industry
Kundenzufriedenheit
Wirtschaftsprüfung
Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
service quality
33
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
26
Konsumentenverhalten
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India
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Indien
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Beziehungsmarketing
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customer satisfaction
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Shahin, Arash
3
Akroush, Mamoun N.
2
Aryanezhad, Mir-Bahador
2
Dabestani, Reza
2
Lotfi, Farhad Hosseinzadeh
2
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1
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1
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1
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1
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Azilah Kasim
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Babayof, Ladan
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1
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1
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1
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International journal of services and operations management
International journal of hospitality management
271
Journal of retailing and consumer services
217
Auditing : a journal of practice & theory
169
Journal of business research : JBR
151
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
111
International journal of contemporary hospitality management
109
Journal of hospitality marketing & management
109
Journal of travel and tourism marketing
94
The accounting review : a publication of the American Accounting Association
91
Tourism management : research, policies, practice
82
Cogent business & management
77
Services marketing quarterly
76
Managerial auditing journal
66
Journal of air transport management
65
Service business
64
The TQM journal : the international review of organizational improvement
63
International journal of auditing : IJA
61
International journal of quality and service sciences
57
Accounting horizons : a quarterly publication of the American Accounting Association
56
International journal of quality & reliability management
53
Total quality management & business excellence
53
Journal of service research : JSR
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
International journal of productivity and quality management : IJPQM
49
International journal of services, economics and management
46
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
Journal of Asian finance, economics and business : JAFEB
44
Managing service quality : MSQ ; an international journal
41
Journal of accounting and public policy
40
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
Advances in accounting : a research annual
34
Tourism management perspectives : TMP
33
Journal of service research
30
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
29
International journal of services and operations management : IJSOM
29
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1
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
2
The impact of modern information technology on customer satisfaction considering the mediating role of organisational health
Moghaddasi, Naser
;
Heidari, Mojtaba
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 279-305
Persistent link: https://www.econbiz.de/10012159072
Saved in:
3
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
4
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
5
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
6
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
7
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
8
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
9
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
10
A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun
;
Li, Yibai
;
Lu, Allan Cheng Chieh
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10012054844
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