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~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Beziehungsmarketing
305
Relationship marketing
305
Consumer behaviour
145
Konsumentenverhalten
145
Dienstleistungsqualität
113
Service quality
113
Kundenzufriedenheit
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Lieferantenmanagement
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customer satisfaction
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relationship marketing
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Fornell, Claes
3
Leisen Pollack, Birgit
3
Mattila, Anna S.
3
Wieseke, Jan
3
Auh, Seigyoung
2
Choi, Beom Joon
2
Febrilia, Ika
2
Grégoire, Yany
2
Gustafsson, Anders
2
Homburg, Christian
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Hult, G. Tomas M.
2
Keiningham, Timothy
2
Kumar, V.
2
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2
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2
Mengüç, Bülent
2
Morgeson, Forrest V., III.
2
Mulyono, Hardi
2
Ostrom, Amy L.
2
Pramono, Rudy
2
Quach, Sara
2
Rizan, Mohamad
2
Rohman, Fatchur
2
Shin, Hyunju
2
Thaichon, Park
2
Voorhees, Clay M.
2
Walsh, Gianfranco
2
Wibowo, Agus
2
Aggarwal, Praveen
1
Akob, Muhammad
1
Al-Nsour, Iyad A.
1
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1
Alotoum, Firas J.
1
Amaad, Hafiz
1
Amin, Grace
1
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1
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1
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Journal of Asian finance, economics and business : JAFEB
Journal of marketing
Journal of service research
Services marketing quarterly
Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
47
Journal of service research : JSR
44
Service business
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
112
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
3
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
4
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
5
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
6
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
7
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
8
The implication of trust that influences customers' intention to use mobile banking
Ramli, Yanto
;
Harwani, Yuli
;
Soelton, Mochamad
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 353-361
Persistent link: https://www.econbiz.de/10012692340
Saved in:
9
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
10
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
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