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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Working paper / World Institute for Development Economics Research"
~subject:"Customer satisfaction"
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Customer satisfaction
Measurement
149
Messung
149
Armut
49
Poverty
49
Consumer behaviour
25
Konsumentenverhalten
25
Einkommensverteilung
22
Income distribution
22
Theorie
19
Theory
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Scale development
14
Dienstleistungsqualität
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Kundenzufriedenheit
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Service quality
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Performance measurement
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Performance-Messung
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Social indicator
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multidimensional poverty
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Betriebliche Kennzahl
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Financial ratio
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inequality
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Brand image
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Brand management
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Markenführung
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poverty
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poverty measurement
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Ayanso, Anteneh
1
Baehre, Sven
1
Basfirinci, Cigdem
1
Bezerra, George Christian Linhares
1
Brush, Gregory J.
1
Carrión, Gabriel Cepeda
1
Crosby, Lawrence A.
1
Davoudi, Heidar
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Ganglmair-Wooliscroft, Alexandra
1
Ghanbarpour, Tohid
1
Gomes, Carlos Francisco
1
Gremler, Dwayne D.
1
Kargar, Mehdi
1
Klaus, Philipp
1
Klinner, Nicole S.
1
Kokotas, Theodosios
1
Kuppelwieser, Volker
1
Lu, Lin
1
Mengesha, Nigussie
1
Mitra, Amitava
1
Natcha Thawesaengskulthai
1
O'Dwyer, Michele
1
O'Malley, Lisa
1
Pantouvakis, Angelos
1
Ruiz, David Martín
1
Soutar, Geoffrey N.
1
Story, Vicky M.
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Thanawan Sangsuwan
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Thongchai Jeeradist
1
Tsafarakis, Stelios
1
Walsh, Gianfranco
1
Wang, Yen-Yao
1
Wang, Yu
1
Washburn, Judith H.
1
Wooliscroft, Ben
1
Xu, Pei
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Zihayat, Morteza
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Journal of air transport management
Journal of business research : JBR
Working paper / World Institute for Development Economics Research
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
17
Journal of retailing and consumer services
12
Total quality management & business excellence
10
International journal of productivity and quality management : IJPQM
9
The service industries journal
9
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Quality management journal : QMJ
6
SpringerLink / Bücher
6
The TQM journal : the international review of organizational improvement
6
Gabler Edition Wissenschaft
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
International journal of market research
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
The journal of services marketing
5
International journal of services and operations management
4
Modern analysis of customer surveys : with applications using R
4
Tourism management : research, policies, practice
4
International journal of business and globalisation : IJBG
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of marketing management : MM
3
Journal of service management
3
Journal of targeting, measurement and analysis for marketing
3
Journal of travel and tourism marketing
3
Journal of vacation marketing : an international journal
3
Managing service quality : MSQ ; an international journal
3
Metamorphosis : a journal of management research
3
Passauer Diskussionspapiere
3
Schriftenreihe Wirtschaftsinformatik : Diskussionsbeitrag ...
3
Services marketing quarterly
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Tourism management perspectives : TMP
3
Berichte zum Generic-Management
2
Decision
2
Electronic commerce research
2
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ECONIS (ZBW)
13
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1
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
2
The Drucker intangibles measurement system : an academic perspective
Crosby, Lawrence A.
;
Ghanbarpour, Tohid
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013492788
Saved in:
3
Customer mindset metrics : a systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods
Baehre, Sven
;
O'Dwyer, Michele
;
O'Malley, Lisa
;
Story, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 353-362
Persistent link: https://www.econbiz.de/10013325614
Saved in:
4
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
5
Leveraging non-respondent data in customer satisfaction modeling
Zihayat, Morteza
;
Ayanso, Anteneh
;
Davoudi, Heidar
; …
- In:
Journal of business research : JBR
135
(
2021
),
pp. 112-126
Persistent link: https://www.econbiz.de/10012643990
Saved in:
6
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
7
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
8
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
9
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
10
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
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