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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Preismanagement"
~type:"article"
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Search: "Customer relationship management"
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Preismanagement
Beziehungsmarketing
226
Relationship marketing
226
Consumer behaviour
109
Konsumentenverhalten
109
Dienstleistungsqualität
71
Service quality
71
Customer satisfaction
70
Kundenzufriedenheit
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Internet marketing
33
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Andreassen, Tor W.
1
Auh, Seigyoung
1
Basak, Ecem
1
Bohlmann, Jonathan D.
1
Calisir, Fethi
1
Calisir, Nese
1
Carvajal-Trujillo, Elena
1
Cho, Yun Kyung
1
Chun, Hae Eun Helen
1
Cuestas, Pedro J.
1
Dawes, John
1
Eisingerich, Andreas B
1
Escobar-Rodríguez, Tomás
1
Frank, Felix
1
Iacobucci, Dawn
1
Kocas, Cenk
1
Lervik-Olsen, Line
1
Liu, Yeyi
1
Merlo, Omar
1
Moser, Sabine
1
Oest, Rutger van
1
Park, Jin-woo
1
Pauwels, Koen
1
Polo-Redondo, Yolanda
1
Riquelme, Isabel P.
1
Román, Sergio
1
Schumann, Jan Hendrik
1
Sesé, F. Javier
1
Uhrich, Fabian
1
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Wangenheim, Florian von
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Journal of air transport management
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of revenue and pricing management
15
Journal of retailing and consumer services
7
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Journal of business research : JBR
5
Production and operations management : an international journal of the Production and Operations Management Society
4
Transportation research / E : an international journal
4
International journal of production economics
3
International journal of production research
3
International journal of revenue management : IJRM
3
Journal of marketing
3
Manufacturing & service operations management : M & SOM
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Omega : the international journal of management science
3
Operations research
3
Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen
2
Die Betriebswirtschaft : DBW
2
European journal of marketing : EJM
2
European journal of operational research : EJOR
2
Frontiers of business research in China : selected publications from Chinese universities
2
Harvard-Business-Manager : das Wissen der Besten
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of the Academy of Marketing Science
2
Management decision : MD
2
Marketing science
2
Pakistan journal of commerce and social sciences
2
Service science
2
The journal of product & brand management
2
Wertorientiertes Marketing : Unternehmensressourcen richtig nutzen
2
Aktuelle Entwicklungslinien in der Finanzwirtschaft ; Teil 2
1
Applied economics letters
1
Asia Pacific journal of marketing and logistics
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
Business strategy series
1
Channel strategies and marketing mix in a connected world
1
Commodity Marketing : Strategies, Concepts, and Cases
1
Computers & operations research : and their applications to problems of world concern ; an international journal
1
Controlling & management review : Zeitschrift für Controlling & Management
1
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ECONIS (ZBW)
11
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date (oldest first)
1
The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.
;
Román, Sergio
;
Cuestas, Pedro J.
; …
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
Saved in:
2
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
3
Pricing best sellers and traffic generators : the role of asymmetric cross-selling
Kocas, Cenk
;
Pauwels, Koen
;
Bohlmann, Jonathan D.
- In:
Journal of interactive marketing : a quarterly …
41
(
2018
),
pp. 28-43
Persistent link: https://www.econbiz.de/10011844927
Saved in:
4
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
5
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
6
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi
;
Eisingerich, Andreas B
;
Auh, Seigyoung
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 451-467
Persistent link: https://www.econbiz.de/10011392277
Saved in:
7
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
8
Online drivers of consumer purchase of website airline tickets
Escobar-Rodríguez, Tomás
;
Carvajal-Trujillo, Elena
- In:
Journal of air transport management
32
(
2013
),
pp. 58-64
Persistent link: https://www.econbiz.de/10010127328
Saved in:
9
The effect of pricing and advertising on customer retention in a liberalizing market
Polo-Redondo, Yolanda
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Journal of interactive marketing : a quarterly …
25
(
2011
)
4
,
pp. 201-214
Persistent link: https://www.econbiz.de/10009313206
Saved in:
10
The effect of frequent flyer programs: a case study of the Korean airline industry
Park, Jin-woo
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 287-288
Persistent link: https://www.econbiz.de/10003990873
Saved in:
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