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~isPartOf:"Journal of air transport management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Tourism analysis : an interdisciplinary tourism & hospitality journal"
~person:"Calisir, Nese"
~person:"Martín, Juan Carlos"
~person:"Wu, Li-wei"
~subject:"Australian airport"
~subject:"Customer satisfaction"
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Australian airport
Customer satisfaction
Kundenzufriedenheit
7
Dienstleistungsqualität
4
Service quality
4
Airport
3
Beziehungsmarketing
3
Flughafen
3
Relationship marketing
3
Airline
2
Consumer behaviour
2
Fluggesellschaft
2
Konsumentenverhalten
2
Age
1
Air passenger transport
1
Air transport
1
Airline industry
1
Airport management
1
Australia
1
Australien
1
Beverage industry
1
Canary Islands
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Duty-free shoppers' satisfaction
1
Ernährungsindustrie
1
Flughafenmanagement
1
Food and beverage
1
Food industry
1
Fuzzy analysis
1
Fuzzy logic
1
Fuzzy sets
1
Fuzzy-Set-Theorie
1
Getränkeindustrie
1
Image
1
Importance-performance analysis (IPA)
1
International brands
1
International routes
1
Luftverkehr
1
Measurement
1
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Calisir, Nese
Martín, Juan Carlos
Wu, Li-wei
Bruwer, Johan
3
Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Petrick, James F.
3
Ramkissoon, Haywantee
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Assaker, Guy
2
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2
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2
Caber, Meltem
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2
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2
Mavondo, Felix
2
Park, Jungkun
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Román García, Concepción
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Slåtten, Terje
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Van Vaerenbergh, Yves
2
Zhang, Yahua
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Aboagye, Michael Osei
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Akan, Şahap
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Journal of air transport management
Managing service quality : MSQ ; an international journal
Tourism analysis : an interdisciplinary tourism & hospitality journal
Administrative Sciences : open access journal
1
Fuzzy economic review : the review of the International Association for Fuzzy-Set Management and Economy
1
The journal of services marketing
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Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
7
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1
The role of travel patterns in airport duty-free shopping satisfaction : a case study from an Australian regional airport
Martín, Juan Carlos
;
Martín-Domingo, Luis
;
Lohmann, …
- In:
Journal of air transport management
80
(
2019
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012112399
Saved in:
2
Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)
Martin-Domingo, Luis
;
Martín, Juan Carlos
;
Mandsberg, Glen
- In:
Journal of air transport management
78
(
2019
),
pp. 106-115
Persistent link: https://www.econbiz.de/10012112677
Saved in:
3
Revising importance-performance analysis : a new synthetic service quality indicator applied to the tourist apartment industry
Martín, Juan Carlos
;
Mendoza, Cira
;
Román García, …
- In:
Tourism analysis : an interdisciplinary tourism & …
23
(
2018
)
3
,
pp. 337-350
Persistent link: https://www.econbiz.de/10011929581
Saved in:
4
Service quality of airports' food and beverage retailers : a fuzzy approach
Del Chiappa, Giacomo
;
Martín, Juan Carlos
;
Román …
- In:
Journal of air transport management
53
(
2016
),
pp. 105-113
Persistent link: https://www.econbiz.de/10011546123
Saved in:
5
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
6
Satisfaction and zone of tolerance : the moderating roles of elaboration and loyalty programs
Wu, Li-wei
;
Wang, Chung-yu
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
1
,
pp. 38-57
Persistent link: https://www.econbiz.de/10009500701
Saved in:
7
Beyond satisfaction : the relative importance of locational convenience, interpersonal relationships, and commitment across service types
Wu, Li-wei
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 240-263
Persistent link: https://www.econbiz.de/10009232065
Saved in:
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