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~isPartOf:"Journal of air transport management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Al-Hawari, Mohd Ahmad"
~person:"Calisir, Nese"
~person:"Gomes, Carlos Francisco"
~subject:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
5
Dienstleistungsqualität
4
Service quality
4
Air passenger transport
3
Airport
3
Flughafen
3
Passagierluftverkehr
3
Airport service quality
2
Beziehungsmarketing
2
Consumer behaviour
2
Konsumentenverhalten
2
Passenger satisfaction
2
Relationship marketing
2
Air transport
1
Airline
1
Airline industry
1
Airport performance
1
Airports
1
Arbeitszufriedenheit
1
Banks
1
Confirmatory factor analysis
1
Customer loyalty
1
Emotion
1
Emotional stability
1
Factor analysis
1
Faktorenanalyse
1
Fluggesellschaft
1
Image
1
Job satisfaction
1
Luftverkehr
1
Measurement
1
Messung
1
Multi-airport region
1
Passenger attitudes
1
Passenger loyalty
1
Performance measurement
1
Performance-Messung
1
Personal banking
1
Preismanagement
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Al-Hawari, Mohd Ahmad
Calisir, Nese
Gomes, Carlos Francisco
Liu, Chih-Hsing
3
MartÃn, Juan Carlos
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Beise-Zee, Rian
2
Bezerra, George C. L.
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Finsterwalder, Jörg
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Larivière, Bart
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Park, Jungkun
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Slåtten, Terje
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Van Vaerenbergh, Yves
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Wu, Li-wei
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Aboagye, Michael Osei
1
Akan, Åžahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
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Bakır, Mahmut
1
Barakat, H.
1
Barber, Nelson
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Barlas, Achilleas
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Basak, Ecem
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Basfirinci, Cigdem
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Bellizzi, Maria Grazia
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Bezerra, George Christian Linhares
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Bilgihan, Cihan
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Bogicevic, Vanja
1
Budd, Thomas
1
Bujisic, Milos
1
Calisir, Fethi
1
Can, Gülin Feryal
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Journal of air transport management
Managing service quality : MSQ ; an international journal
Asia Pacific journal of marketing and logistics
1
Journal of business and psychology
1
The international journal of bank marketing : IJBM
1
The journal of high technology management research
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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1
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
2
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
3
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
4
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
5
Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
Saved in:
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