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~isPartOf:"Journal of air transport management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Calisir, Nese"
~person:"Finsterwalder, Jörg"
~person:"Gomes, Carlos Francisco"
~subject:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
6
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5
Service quality
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3
Airport
3
Flughafen
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Airport service quality
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Calisir, Nese
Finsterwalder, Jörg
Gomes, Carlos Francisco
Liu, Chih-Hsing
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Martín, Juan Carlos
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Pantouvakis, Angelos
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Beise-Zee, Rian
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Bezerra, George C. L.
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Journal of air transport management
Managing service quality : MSQ ; an international journal
Journal of business research : JBR
1
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Management, Prozessgestaltung, Kundenperspektive
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ECONIS (ZBW)
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1
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
2
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
3
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
4
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
5
Psychological safety, contributions and service satisfaction of customers in group service experiences
Kuppelwieser, Volker G.
;
Finsterwalder, Jörg
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 617-635
Persistent link: https://www.econbiz.de/10009407384
Saved in:
6
Special issue on "doing more with less" with selected services marketing papers from the ANZMAC 2010 conference
Finsterwalder, Jörg
(
contributor
)
-
Australian and New Zealand Marketing Academy
-
2011
Persistent link: https://www.econbiz.de/10009407396
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