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~isPartOf:"Journal of air transport management"
~subject:"Dienstleistungsqualität"
~subject:"Konsumentenverhalten"
~subject:"Markenartikel"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Konsumentenverhalten
Markenartikel
Beziehungsmarketing
33
Relationship marketing
33
Airline
21
Fluggesellschaft
21
Service quality
21
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
14
Air transport
11
Luftverkehr
11
Air passenger transport
9
Passagierluftverkehr
9
Brand image
5
Brand management
5
Low-cost strategy
5
Markenführung
5
Markenimage
5
Niedrigpreisstrategie
5
Customer value
4
Kundenwert
4
Taiwan
4
Airlines
3
Perceived value
3
Preismanagement
3
Pricing strategy
3
Satisfaction
3
Social Web
3
Social web
3
Airline industry
2
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Brand
2
China
2
Confidence
2
Customer loyalty
2
Customer service
2
Dienstleistung
2
Dienstleistungssektor
2
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26
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26
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English
26
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Al Nasser, Amjad
1
Arif, Mohammed
1
Basak, Ecem
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Carvajal-Trujillo, Elena
1
Castillo-Manzano, José I.
1
Chan, Hing Kai
1
Chang, Hsin-Li
1
Chang, Yu-hern
1
Chang, Yu-wei
1
Choi, L. S.
1
Chou, Chien-Chang
1
Choy, King Lun
1
Ding, Ji-Feng
1
Dixon, Sonoma
1
Dong, Yufeng
1
Elkhani, Naeimeh
1
Erkmen, Ezgi
1
Escobar-Rodríguez, Tomás
1
Farzadnia, Siavash
1
Forgas, Santiago
1
Guo, Xiaolong
1
Gupta, Aman
1
Hancer, Murat
1
Hussain, Rahim
1
Hussain, Yomna K.
1
Jamshidi, Mir Hadi Moazen
1
Jiang, Hongwei
1
Kubota, Yukihiro
1
Kurtulmuşoğlu, Feride Bahar
1
Lee, Carman K. M.
1
Leon, Steven
1
Lin, Chien-Pang
1
Ling, Liuyi
1
López-Valpuesta, Lourdes
1
Medina-Muñoz, Diego Ramón
1
Medina-Muñoz, Rita Dolores
1
Moliner, Miguel A.
1
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Published in...
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Journal of air transport management
Journal of retailing and consumer services
496
Journal of business research : JBR
401
International journal of hospitality management
207
The journal of services marketing
155
The service industries journal
107
The journal of product & brand management
101
The journal of brand management : an international journal
92
Journal of hospitality marketing & management
91
International journal of contemporary hospitality management
88
Journal of the Academy of Marketing Science
86
Journal of travel and tourism marketing
85
Cogent business & management
81
Psychology & marketing
80
Asia Pacific journal of marketing and logistics
77
Industrial marketing management : the international journal for industrial and high-tech firms
77
Journal of strategic marketing
77
Journal of service management
74
Journal of retailing
70
Journal of service research : JSR
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Services marketing quarterly
65
Tourism management : research, policies, practice
64
Service business
63
Journal of marketing
61
Marketing intelligence & planning
60
European journal of marketing : EJM
58
The international review of retail, distribution and consumer research
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of retail & distribution management
52
SpringerLink / Bücher
52
The international journal of bank marketing : IJBM
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
47
International journal of internet marketing and advertising : IJIMA
45
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
45
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
44
International journal of retail and distribution management
44
Journal of service research
42
International journal of electronic customer relationship management : IJECRM
40
International journal of electronic marketing and retailing : IJEMR
40
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
39
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ECONIS (ZBW)
26
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1
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
2
Up in the air! : airline passenger's brand experience and its impact on brand satisfaction mediated by brand love
Pabla, Harleen
;
Soch, Harmeen
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322930
Saved in:
3
Identification of opinion trends using sentiment analysis of airlines passengers' reviews
Farzadnia, Siavash
;
Vanani, Iman Raeesi
- In:
Journal of air transport management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013364304
Saved in:
4
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
5
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
6
Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina
- In:
Journal of air transport management
76
(
2019
),
pp. 40-47
Persistent link: https://www.econbiz.de/10012119109
Saved in:
7
A study on the effects of social media marketing activities on brand equity and customer response in the airline industry
Seo, Eun-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
66
(
2018
),
pp. 36-41
Persistent link: https://www.econbiz.de/10011791960
Saved in:
8
Determining important attributes for assessing the attractiveness of airlines
Medina-Muñoz, Diego Ramón
;
Medina-Muñoz, Rita Dolores
; …
- In:
Journal of air transport management
70
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011883653
Saved in:
9
A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.
;
Ng, K. K. H.
;
Chan, Hing Kai
;
Choy, …
- In:
Journal of air transport management
73
(
2018
),
pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
Saved in:
10
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
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