//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of business research : JBR"
~language:"eng"
~person:"Chebat, Jean-Charles"
~person:"Veloutsou, Cleopatra"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Consumer behaviour"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
~type_genre:"Case study"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 11 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Complaint management
Consumer behaviour
Kundenzufriedenheit
Konsumentenverhalten
18
Brand management
10
Markenführung
10
Beziehungsmarketing
9
Relationship marketing
9
Customer satisfaction
7
Einkaufszentrum
7
Emotion
7
Shopping center
7
Brand image
6
Markenimage
6
Dienstleistungsqualität
5
Service quality
5
Social Web
5
Social web
5
Brand
4
Einzelhandel
4
Markenartikel
4
Retail trade
4
Brand communities
3
Gender studies
3
Geschlechterforschung
3
Internet marketing
3
Online-Marketing
3
Personality psychology
3
Persönlichkeitspsychologie
3
Bibliometrics
2
Bibliometrie
2
Brand community participation
2
Cognition
2
Community
2
Corporate reputation
2
Customer integration
2
Firmenimage
2
Fuzzy set qualitative comparative analysis
2
Fuzzy sets
2
more ...
less ...
Online availability
All
Undetermined
9
Free
1
Type of publication
All
Article
23
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
Case study
Aufsatz in Zeitschrift
25
Collection of articles of several authors
2
Sammelwerk
2
Conference proceedings
1
Konferenzschrift
1
Language
All
English
Author
All
Chebat, Jean-Charles
Veloutsou, Cleopatra
Laroche, Michel
31
Ko, Eunju
22
Cleveland, Mark
16
Diamantopoulos, Adamantios
14
Valette-Florence, Pierre
14
Bartikowski, Boris
13
Teng, Lefa
12
Filieri, Raffaele
11
Kukar-Kinney, Monika
11
Richard, Marie-Odile
11
Septianto, Felix
11
Balaji, M. S.
10
Dwivedi, Yogesh Kumar
10
Mattila, Anna S.
10
Seo, Yuri
10
Shukla, Paurav
9
Beatty, Sharon E.
8
Choi, Jeonghye
8
Kim, Kyung Hoon
8
Melewar, T. C.
8
Merchant, Altaf
8
Roy, Sanjit
8
Schlegelmilch, Bodo B.
8
Sharma, Piyush
8
Walsh, Gianfranco
8
Yang, Zhiyong
8
Arslanagic-Kalajdzic, Maja
7
Balabanis, George
7
Chen, Qimei
7
Cornwell, T. Bettina
7
Dennis, Charles
7
Donthu, Naveen
7
Foroudi, Pantea
7
Geuens, Maggie
7
Gupta, Suraksha
7
Gustafsson, Anders
7
Liu, Martin J.
7
Martin, Drew
7
more ...
less ...
Published in...
All
Journal of business ethics : JOBE
Journal of business research : JBR
Journal of retailing and consumer services
8
The journal of product & brand management
4
International marketing review
2
Journal of consumer behaviour : an international research review
2
Journal of fashion marketing and management
2
Journal of retailing
2
European journal of marketing : EJM
1
International business review : the official journal of the European International Business Academy
1
International journal of quality and service sciences
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of international consumer marketing
1
Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing management : MM
1
Journal of marketing theory and practice
1
Marketing theory
1
Psychology & marketing
1
Review of marketing science
1
The journal of brand management : an international journal
1
The journal of consumer marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
25
Showing
1
-
10
of
25
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
On the antipodes of love and hate : the conception and measurement of brand polarization
Osuna Ramírez, Sergio Andrés
;
Veloutsou, Cleopatra
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014555852
Saved in:
2
Brand community integration, participation and commitment : a comparison between consumer-run and company-managed communities
Pedeliento, Giuseppe
;
Andreini, Daniela
;
Veloutsou, …
- In:
Journal of business research : JBR
119
(
2020
),
pp. 481-494
Persistent link: https://www.econbiz.de/10012417033
Saved in:
3
The consumer-based brand equity deconstruction and restoration process : lessons from unliked brands
Veloutsou, Cleopatra
;
Chatzipanagiotou, Kalliopi
; …
- In:
Journal of business research : JBR
111
(
2020
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012237768
Saved in:
4
Creating and managing participative brand communities : the roles members perform
Veloutsou, Cleopatra
;
Black, Iain
- In:
Journal of business research : JBR
117
(
2020
),
pp. 873-885
Persistent link: https://www.econbiz.de/10012288107
Saved in:
5
Digital ecosystem and consumer engagement : a socio-technical perspective
Morgan-Thomas, Anna
;
Dessart, Laurence
;
Veloutsou, Cleopatra
- In:
Journal of business research : JBR
121
(
2020
),
pp. 713-723
Persistent link: https://www.econbiz.de/10012417389
Saved in:
6
Commentary on "Working consumers : co-creation of brand identity, consumer identity and brand community identity"
Brodie, Roderick J.
- In:
Journal of business research : JBR
70
(
2017
),
pp. 430-431
Persistent link: https://www.econbiz.de/10011620563
Saved in:
7
Working consumers : co-creation of brand identity, consumer identity and brand community identity
Black, Iain
;
Veloutsou, Cleopatra
- In:
Journal of business research : JBR
70
(
2017
),
pp. 416-429
Persistent link: https://www.econbiz.de/10011620562
Saved in:
8
Decoding the complexity of the consumer-based brand equity process
Chatzipanagiotou, Kalliopi
;
Veloutsou, Cleopatra
; …
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5479-5486
Persistent link: https://www.econbiz.de/10011590542
Saved in:
9
Modeling online consumer behavior : preeminence of emotions and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
Saved in:
10
Why male and female shoppers do not see mall loyalty through the same lens? : the mediating role of self-congruity
Haj-Salem, Narjes
;
Chebat, Jean-Charles
;
Michon, Richard
; …
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1219-1227
Persistent link: https://www.econbiz.de/10011440315
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->