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~isPartOf:"Journal of business market management : jbm"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Lieferantenmanagement"
~subject:"Vertrauen"
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Search: subject_exact:"Kundenorientierung"
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Lieferantenmanagement
Vertrauen
Beziehungsmarketing
214
Relationship marketing
214
Consumer behaviour
91
Konsumentenverhalten
91
Customer satisfaction
78
Kundenzufriedenheit
78
Dienstleistungsqualität
72
Service quality
72
Bank
39
Personal banking
23
Privatkundengeschäft
23
Dienstleistungssektor
22
Service industry
22
Supplier relationship management
22
Customer value
20
Kundenwert
20
Confidence
19
Customer service
16
Kundenservice
16
Customer integration
15
Dienstleistungsmarketing
15
Kundenintegration
15
Services marketing
15
Dienstleistung
14
Services
14
Beschwerdemanagement
13
Complaint management
13
Emotion
13
Electronic Banking
12
Electronic banking
12
USA
12
United States
12
Customer loyalty
11
Salespeople
11
Verkaufspersonal
11
Viral marketing
11
Virales Marketing
11
Bankgeschäft
10
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10
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Article
36
Book / Working Paper
2
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Article in journal
38
Aufsatz in Zeitschrift
38
Collection of articles of several authors
2
Sammelwerk
2
Language
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English
38
Author
All
Brun, Isabelle
2
Hurley, Robert F.
2
Rajaobelina, Lova
2
Sesé, F. Javier
2
Arcand, Manon
1
Basso, Kenny
1
Bell, Simon J.
1
Bone, Sterling A.
1
Brannan, Ross
1
Briggs, Elten
1
Brodie, Roderick J.
1
Cambra-Fierro, Jesús
1
Chandler, Jennifer D.
1
Costabile, Michele
1
Dahlstrom, Robert
1
DeWitt, Tom
1
Doorn, Jenny van
1
Eisingerich, Andreas B
1
Esterik-Plasmeijer, Pauline W. J. van
1
Falk, Tomas
1
Ferguson, David
1
Fombelle, Paul W.
1
Fram, Eugene H.
1
Friend, Scott B.
1
Ghantous, Nabil
1
Gong, Xueping
1
Grisaffe, Douglas
1
Gruen, Thomas W.
1
Gummesson, Evert
1
Hammerschmidt, Maik
1
Han, Shu
1
Heinonen, Kristina
1
Hennig-Thurau, Thorsten
1
Hofstetter, Joerg S.
1
Houjeir, Roudaina
1
Järvinen, Raija Anneli
1
Kalthom Abdullah
1
Khan, Zia
1
Kimasheva, Maria
1
Koukova, Nevena T.
1
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Published in...
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Journal of business market management : jbm
Journal of service research : JSR
The international journal of bank marketing : IJBM
Industrial marketing management : the international journal for industrial and high-tech firms
218
The journal of business & industrial marketing
115
Journal of business research : JBR
110
Journal of retailing and consumer services
69
Journal of business-to-business marketing
41
Journal of strategic marketing
34
The journal of services marketing
32
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
31
SpringerLink / Bücher
28
The service industries journal
27
Journal of the Academy of Marketing Science
25
International journal of hospitality management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
Asia Pacific journal of marketing and logistics
21
Journal of marketing
21
Gabler Edition Wissenschaft
18
Service business
18
Services marketing quarterly
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
International journal of electronic marketing and retailing : IJEMR
16
International journal of production economics
16
Cogent business & management
15
Marketing intelligence & planning
15
European journal of marketing : EJM
14
Springer eBook Collection / Business and Economics
14
International journal of electronic customer relationship management : IJECRM
13
Journal of hospitality marketing & management
13
International journal of retail & distribution management
12
Journal of personal selling & sales management : JPSSM
12
Journal of travel and tourism marketing
12
International journal of procurement management
11
Journal of business ethics : JOBE
11
Journal of financial services marketing : JFSM
11
International journal of contemporary hospitality management
10
Neue betriebswirtschaftliche Forschung : Nbf
10
The journal of product & brand management
10
International journal of internet marketing and advertising : IJIMA
9
Journal of customer behaviour
9
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ECONIS (ZBW)
38
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38
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1
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
2
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
3
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
4
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
5
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
6
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
7
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
8
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
9
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
10
Customer personality and relationship satisfaction : empirical evidence from Indian banking sector
Mishra, Vishal
;
Vaithianathan, Sridhar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 122-142
Persistent link: https://www.econbiz.de/10011326063
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