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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~subject:"Holiday behaviour"
~subject:"Marketingmanagement"
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Consumer behaviour
Holiday behaviour
Marketingmanagement
Konsumentenverhalten
10
Beziehungsmarketing
6
Relationship marketing
6
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Beschwerdemanagement
2
Complaint management
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Gastronomie
2
Marketing management
2
Restaurant industry
2
Advertising effects
1
Behaviour
1
Brand management
1
Branding
1
Cancelation behavior
1
Cause-Related Marketing
1
Cause-related marketing
1
Communal relationships
1
Communication
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Competence
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Confidence
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Consumer behavior
1
Cuteness
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Ethics
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Ethik
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Exchange relationship
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Experiment
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Gastgewerbe
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10
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Mattila, Anna S.
Ko, Eunju
17
Balaji, M. S.
8
Diamantopoulos, Adamantios
8
Kim, Kyung Hoon
8
Laroche, Michel
8
Valette-Florence, Pierre
8
Veloutsou, Cleopatra
8
Filieri, Raffaele
7
Gupta, Suraksha
7
Martin, Drew
7
Melewar, T. C.
7
Roy, Sanjit
7
Sharma, Piyush
7
Bartikowski, Boris
6
Chebat, Jean-Charles
6
Mandler, Timo
6
Merchant, Altaf
6
Michel, Géraldine
6
Oghazi, Pejvak
6
Phau, Ian
6
Shukla, Paurav
6
Teng, Lefa
6
Cleveland, Mark
5
Donthu, Naveen
5
Foroudi, Pantea
5
McLean, Graeme J.
5
Salo, Jari
5
Seo, Yuri
5
Voyer, Benjamin G.
5
Wong, IpKin Anthony
5
Aiello, Gaetano
4
Arslanagic-Kalajdzic, Maja
4
Babin, Barry J.
4
Baker, Thomas L.
4
Bang, Nguyen
4
Brunk, Katja H.
4
Chen, Qimei
4
Christodoulides, George
4
Davvetas, Vasileios
4
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Journal of business research : JBR
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
13
The journal of services marketing
7
Journal of hospitality marketing & management
5
Journal of service management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Cornell hospitality quarterly : CQ
2
International journal of contemporary hospitality management
2
Journal of service research
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
Breaking new ground in theory and practice
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of revenue and pricing management
1
The journal of product & brand management
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ECONIS (ZBW)
10
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1
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10
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date (oldest first)
1
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
2
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
3
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
4
Circular vs. angular servicescape : "shaping" customer response to a fast service encounter pace
Liu, Qing
;
Bogicevic, Vanja
;
Mattila, Anna S.
- In:
Journal of business research : JBR
89
(
2018
),
pp. 47-56
Persistent link: https://www.econbiz.de/10011881579
Saved in:
5
Aww effect : engaging consumers in "non-cute" prosocial initiatives with cuteness
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of business research : JBR
126
(
2021
),
pp. 209-220
Persistent link: https://www.econbiz.de/10012494247
Saved in:
6
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
7
Effects of message appeal and service type in CSR communication strategies
Andreu, Luisa
;
Casado-Díaz, Ana B.
;
Mattila, Anna S.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1488-1495
Persistent link: https://www.econbiz.de/10011297912
Saved in:
8
Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of business research : JBR
98
(
2019
),
pp. 289-298
Persistent link: https://www.econbiz.de/10012007243
Saved in:
9
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
10
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
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