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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service research"
~subject:"Emotion"
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Belanche, Daniel
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Journal of business research : JBR
Journal of service research
Technological forecasting & social change : an international journal
4
International journal of hospitality management
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Journal of retailing and consumer services
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ECONIS (ZBW)
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1
How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
I,
robot
, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora
;
Scarpi, Daniele
- In:
Journal of service research
25
(
2022
)
4
,
pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Saved in:
3
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
4
Customer emotions in service
robot
encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
5
Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Kim, Tae Woo
;
Jiang, Li
;
Duhachek, Adam
;
Lee, Hyejin
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 649-666
Persistent link: https://www.econbiz.de/10013396030
Saved in:
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