//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service research"
~subject:"Service quality"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Robot"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Robot
34
Roboter
34
Artificial intelligence
19
Künstliche Intelligenz
19
Consumer behaviour
13
Dienstleistungsqualität
13
Konsumentenverhalten
13
Customer service
9
Kundenservice
9
Automation
8
Automatisierung
8
Dienstleistungssektor
6
Service industry
6
Technischer Fortschritt
6
Technological change
6
Customer satisfaction
5
Emotion
5
Innovation
5
Kundenzufriedenheit
5
Robotics
5
Robots
4
artificial intelligence
4
service robots
4
Beziehungsmarketing
3
Dienstleistung
3
Digitalisierung
3
Digitization
3
Industry 4.0
3
Innovation adoption
3
Innovation management
3
Innovationsakzeptanz
3
Innovationsmanagement
3
Relationship marketing
3
Service robot
3
Service robots
3
Services
3
anthropomorphism
3
service robot
3
Arbeitsmarkt
2
more ...
less ...
Online availability
All
Undetermined
9
Free
4
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
13
Language
All
English
13
Author
All
Belanche, Daniel
2
Casaló, Luis V.
2
Flavián Blanco, Carlos
2
McLeay, Fraser
2
Belk, Russell W.
1
Bolton, Lisa E.
1
Brengman, Malaika
1
Böhm, Robert
1
Chang, Woojung
1
Choi, Sungwoo
1
De Saille, Stevienna
1
Dennis, Alan
1
Filieri, Raffaele
1
Gauquier, Laurens de
1
Grimes, Anthony
1
Huang, Ming-Hui
1
Jeon, Yongwoog Andy
1
Jörling, Moritz
1
Kim, Kyoungmi
1
Kim, WooJin
1
Kim, Youn-Kyung
1
Kipnis, Eva
1
Li, Yulei
1
Lin, Zhibin
1
Lu, Xiaoqian
1
Matook, Sabine
1
Mattila, Anna S.
1
Osburg, Victoria Sophie
1
Paluch, Stefanie
1
Patterson, Anthony
1
Potter, Stephen
1
Rust, Roland T.
1
Ryoo, Yuhosua
1
Schepers, Jeroen
1
Song, Christina Soyoung
1
Vanderborght, Bram
1
Wang, Yazhu Maggie
1
Willems, Kim
1
Yang, Xingwei
1
Yoganathan, Vignesh
1
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of service research
International journal of hospitality management
22
Journal of service management
8
Journal of retailing and consumer services
7
Technological forecasting & social change : an international journal
7
Journal of hospitality marketing & management
6
Service business
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice
4
The service industries journal
4
Tourism management perspectives : TMP
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
International journal of contemporary hospitality management
3
Journal of travel and tourism marketing
3
Psychology & marketing
3
The journal of services marketing
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing
2
International journal of emerging markets
2
Journal of consumer behaviour
2
Journal of the Academy of Marketing Science
2
AMS review : official publication of the Academy of Marketing Science
1
Cogent business & management
1
Decision : official journal of Indian Institute of Management Calcutta
1
Global business and finance review
1
Information technology & tourism
1
International journal of consumer studies
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of production research
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of destination marketing & management
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of hospitality and tourism insights
1
Journal of marketing research
1
Journal of open innovation : technology, market, and complexity
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
2
Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos
;
Belk, Russell W.
;
Belanche, Daniel
- In:
Journal of business research : JBR
175
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
Saved in:
3
The blame shift :
robot
service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
4
How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
5
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
6
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
7
The role of the human-
robot
interaction in consumers' acceptance of humanoid retail service robots
Song, Christina Soyoung
;
Kim, Youn-Kyung
- In:
Journal of business research : JBR
146
(
2022
),
pp. 489-503
Persistent link: https://www.econbiz.de/10013271433
Saved in:
8
Customer emotions in service
robot
encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
9
From stopping to shopping : an observational study comparing a humanoid service
robot
with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
10
Engaged to a
robot
? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->