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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Event-Marketing"
~subject:"Markenartikel"
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Search: subject:"experience"
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| 6 applied filters
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Subject
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Dienstleistungsqualität
Einzelhandel
Event-Marketing
Markenartikel
Beziehungsmarketing
816
Relationship marketing
816
Consumer behaviour
472
Konsumentenverhalten
472
Customer satisfaction
190
Kundenzufriedenheit
190
Brand management
181
Markenführung
181
Service quality
140
Brand image
135
Markenimage
135
Social Web
126
Social web
126
Customer integration
112
Kundenintegration
111
Lieferantenmanagement
105
Supplier relationship management
105
Brand
99
Internet marketing
94
Online-Marketing
94
Marketing management
74
Marketingmanagement
74
Customer value
70
Kundenwert
70
Retail trade
63
Innovation
58
Confidence
56
Vertrauen
56
Firm performance
54
Online retailing
54
Online-Handel
54
Unternehmenserfolg
54
Emotion
52
Betriebliche Wertschöpfung
50
Value creation
50
Beschwerdemanagement
42
Complaint management
42
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Online availability
All
Undetermined
223
Free
6
Type of publication
All
Article
289
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
291
Aufsatz in Zeitschrift
291
Aufsatzsammlung
1
Collection of articles of several authors
1
Conference paper
1
Conference proceedings
1
Konferenzbeitrag
1
Konferenzschrift
1
Sammelwerk
1
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Language
All
English
291
Author
All
Balaji, M. S.
6
Japutra, Arnold
6
Roy, Sanjit
6
McLean, Graeme J.
4
Prentice, Catherine
4
Augusto, Mário Gomes
3
Babin, Barry J.
3
Brakus, J. Joško
3
Chebat, Jean-Charles
3
Gaganpreet Singh
3
Gustafsson, Anders
3
Ketron, Seth
3
McColl-Kennedy, Janet R.
3
Roy, Sanjit Kumar
3
Scheinbaum, Angeline Close
3
Winklhofer, Heidi
3
Aiello, Gaetano
2
Akter, Shahriar
2
Al-Nabhani, Khalid
2
Alamanos, Eleftherios
2
Andreini, Daniela
2
Arnold, Todd J.
2
Choi, Sunmee
2
Dawes, John
2
De Keyser, Arne
2
Ekinci, Yuksel
2
Evanschitzky, Heiner
2
Ewing, Michael
2
Fernandes, Teresa
2
Ferraro, Carla
2
Fetscherin, Marc
2
Gallan, Andrew S.
2
Giebelhausen, Michael
2
Grewal, Dhruv
2
Gudergan, Siegfried
2
Hutzinger, Clemens
2
Javornik, Ana
2
Johnson, Lester W.
2
Kaltcheva, Velitchka D.
2
Ko, Eunju
2
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Published in...
All
Journal of business research : JBR
Journal of strategic marketing
Journal of retailing and consumer services
387
International journal of hospitality management
159
The journal of services marketing
111
Journal of hospitality marketing & management
89
The service industries journal
89
The journal of brand management : an international journal
83
International journal of contemporary hospitality management
82
Journal of travel and tourism marketing
77
The journal of product & brand management
76
Tourism management : research, policies, practice
65
Journal of retailing
62
Services marketing quarterly
60
SpringerLink / Bücher
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Cogent business & management
57
Journal of service management
53
Journal of service research : JSR
53
The international review of retail, distribution and consumer research
53
Asia Pacific journal of marketing and logistics
50
Marketing intelligence & planning
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
International journal of retail & distribution management
48
Service business
48
Psychology & marketing
46
International journal of retail and distribution management
43
European journal of marketing : EJM
39
The TQM journal : the international review of organizational improvement
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of service research
33
Journal of the Academy of Marketing Science
32
International journal of event and festival management
31
Journal of marketing
30
International journal of quality and service sciences
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
The international journal of bank marketing : IJBM
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Journal of air transport management
25
Managing service quality : MSQ ; an international journal
25
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Source
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ECONIS (ZBW)
291
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1
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291
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1
Emotional arousal in customer
experience
: a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Transcending reality : introducing mental time travel experiences and their ability to influence brand outcomes
Barhorst, Jennifer Brannon
;
McLean, Graeme J.
;
Krey, Nina
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014304064
Saved in:
3
On the antipodes of love and hate : the conception and measurement of brand polarization
Osuna Ramírez, Sergio Andrés
;
Veloutsou, Cleopatra
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014555852
Saved in:
4
Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model
Lo Iacono, Joseph
;
Carlini, Joan
;
France, Cassandra
; …
- In:
Journal of strategic marketing
32
(
2024
)
5
,
pp. 712-728
Persistent link: https://www.econbiz.de/10014553352
Saved in:
5
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
6
Connecting the dots between brand equity and brand loyalty for retailers : the mediating roles of brand attitudes and word-of-mouth communication
Troiville, Julien
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014551996
Saved in:
7
You fooled me, so I'll tell you about myself! : personnel-related brand betrayal experiences and disclosure of personal information
Teck Ming Tan
;
Salo, Jari
;
Aspara, Jaakko
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014536191
Saved in:
8
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
9
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
10
Measuring customer
experience
quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
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