//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Services marketing quarterly"
~subject:"Customer integration"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer integration
Customer satisfaction
United Kingdom
Dienstleistungsqualität
394
Service quality
394
Kundenzufriedenheit
221
Consumer behaviour
185
Konsumentenverhalten
185
Beziehungsmarketing
159
Relationship marketing
159
Beschwerdemanagement
58
Complaint management
58
Customer service
50
Kundenservice
50
Dienstleistungssektor
46
Service industry
46
Brand management
27
Markenführung
27
Service failure
25
Viral marketing
25
Virales Marketing
25
Einzelhandel
24
Kundenintegration
24
Retail trade
24
Emotion
22
Service recovery
22
service quality
21
Health care
20
Brand image
19
Gesundheitsversorgung
19
Markenimage
19
Dienstleistungsmarketing
18
Gesundheitswesen
18
Health care system
18
Services marketing
18
Satisfaction
17
Arbeitszufriedenheit
16
Dienstleistung
16
Job satisfaction
16
Online retailing
16
Online-Handel
16
more ...
less ...
Online availability
All
Undetermined
156
Free
4
Type of publication
All
Article
236
Type of publication (narrower categories)
All
Article in journal
236
Aufsatz in Zeitschrift
236
Language
All
English
236
Author
All
Balaji, M. S.
5
Gustafsson, Anders
4
De Keyser, Arne
3
Gallan, Andrew S.
3
McColl-Kennedy, Janet R.
3
Prentice, Catherine
3
Alden, Dana
2
Ali, Faizan
2
Arnold, Todd J.
2
Barnes, Donald C.
2
Chebat, Jean-Charles
2
Chen, Qimei
2
Choi, Beom Joon
2
Collier, Joel E.
2
D'Alessandro, Steven
2
Devlin, James
2
Folse, Judith Anne Garretson
2
Gamliel, Eyal
2
Giebelhausen, Michael
2
Gilboa, Shaked
2
Gong, Taeshik
2
Grégoire, Yany
2
Gäthke, Jana
2
Ha, Sejin
2
He, Yi
2
Herstein, Ram
2
Holmqvist, Jonas
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Laroche, Michel
2
Lassala, Carlos
2
Lervik-Olsen, Line
2
Li, Guoxin
2
Lobo, Antonio
2
Lunardo, Renaud
2
Mahr, Dominik
2
Momparler, Alexandre
2
Navarro, Susana
2
Orsingher, Chiara
2
more ...
less ...
Published in...
All
Journal of business research : JBR
Services marketing quarterly
Journal of retailing and consumer services
225
International journal of hospitality management
217
The journal of services marketing
136
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
115
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
84
Journal of air transport management
65
Service business
64
The TQM journal : the international review of organizational improvement
64
Tourism management : research, policies, practice
64
International journal of quality and service sciences
59
Journal of service research : JSR
57
Cogent business & management
56
International journal of services and operations management
56
Journal of service management
54
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
49
International journal of quality & reliability management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of service research
31
Journal of strategic marketing
30
Journal of the Academy of Marketing Science
30
International journal of services and operations management : IJSOM
29
Journal of hospitality and tourism insights
27
Journal of service theory and practice : JSTP
27
Psychology & marketing
27
European journal of marketing : EJM
26
International journal of electronic marketing and retailing : IJEMR
26
Tourism management perspectives : TMP
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
more ...
less ...
Source
All
ECONIS (ZBW)
236
Showing
1
-
10
of
236
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
3
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
4
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
5
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
6
The evolution of consumer restaurant selection : changes in restaurant and food delivery application attributes over time
Zhang, Yiyue
;
Ha, Hong Youl
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014535968
Saved in:
7
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
8
A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi
;
Guo, Lin
;
Gruen, Thomas
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
Saved in:
9
Virtual versus human : unraveling consumer reactions to service failures through influencer types
Zhao, Taiyang
;
Ran, Yaxuan
;
Wu, Banggang
;
Wang, Valerie …
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014555571
Saved in:
10
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->