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~isPartOf:"Journal of business research : JBR"
~subject:"India"
~subject:"Kundenzufriedenheit"
~subject:"Produktivität"
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India
Kundenzufriedenheit
Produktivität
Service industry
96
Dienstleistungssektor
95
Innovation
35
Dienstleistungsqualität
28
Service quality
28
Beziehungsmarketing
26
Relationship marketing
26
Services
26
Innovation management
25
Innovationsmanagement
25
Dienstleistung
24
Service innovation
22
Customer satisfaction
18
Consumer behaviour
13
Konsumentenverhalten
13
Customer service
12
Kundenservice
12
Business services
11
Dienstleistungsinnovation
11
Unternehmensdienstleistung
11
Customer integration
10
Firm performance
10
Industrie
10
Kundenintegration
10
Manufacturing industries
10
Unternehmenserfolg
10
Betriebliche Wertschöpfung
9
Business network
9
Unternehmensnetzwerk
9
Value creation
9
Lieferantenmanagement
8
Supplier relationship management
8
Bundling strategy
7
Competitive advantage
7
Leistungsbündel
7
New product development
7
Produktentwicklung
7
Wettbewerbsvorteil
7
Entrepreneurship
6
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21
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Gallan, Andrew S.
2
Abney, Alexandra K.
1
Ali, Faizan
1
Anderson, Laurel
1
Andreassen, Tor W.
1
Anokhin, Sergey Alexander
1
Barnes, Donald C.
1
Bone, Sterling
1
Bowen, David E.
1
Cai, Ruiying
1
Carlson, Les
1
Celo, Sokol
1
Chen, Pei-Chi
1
Chi, Nai-Wen
1
Christ-Brendemühl, Sonja
1
Collier, Joel E.
1
Corus, Canan
1
Cruz-Ros, Sonia
1
De Keyser, Arne
1
Eilert, Meike
1
Finsterwalder, Jörg
1
Fisk, Raymond P.
1
Fombelle, Paul W.
1
Fritze, Martin Paul
1
Gelbrich, Katja
1
Gentry, Jim
1
Gonzalez-Cruz, Tomas F.
1
Gregoire, Yany
1
Gustafsson, Anders
1
Hagebölling, Mona
1
Hale, Dena
1
Hartley, Nicole
1
Helkkula, Anu
1
Holmqvist, Jonas
1
Huang, Minxue
1
Jaakkola, Elina
1
Jain, Kokil
1
Jain, Naveen Kumar
1
Jeon, Yongwoog Andy
1
Kabadayi, Sertan
1
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Published in...
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Journal of business research : JBR
The service industries journal
35
The journal of services marketing
29
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
24
Journal of retailing and consumer services
19
Journal of service research : JSR
16
Service business
13
International journal of services and operations management
12
Policy research working paper : WPS
12
RIETI discussion paper
12
Services marketing quarterly
12
Working paper
12
SpringerLink / Bücher
11
Structural change and economic dynamics : SC+ED
11
World Bank Policy Research Working Paper
11
Applied economics
10
Discussion paper / Centre for Economic Policy Research
10
International journal of hospitality management
10
International journal of production economics
10
Journal of service management
10
Journal of service research
10
NBER working paper series
10
Economics of innovation and new technology
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Working paper / National Bureau of Economic Research, Inc.
8
Discussion paper series / IZA
7
International journal of services and operations management : IJSOM
7
International journal of services, economics and management
7
International productivity monitor
7
NBER Working Paper
7
The Indian economic journal
7
ZEW discussion papers
7
ADB economics working paper series
6
Benchmarking : an international journal ; BIJ
6
Discussion paper
6
International journal of business excellence
6
International journal of productivity and quality management : IJPQM
6
International journal of quality and service sciences
6
Journal of service theory and practice : JSTP
6
Journal of the Academy of Marketing Science
6
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ECONIS (ZBW)
21
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1
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
2
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
3
Tactical termination of contractual services : an analysis of the phenomenon and its determinants
Hagebölling, Mona
;
Seegebarth, Barbara
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 170-181
Persistent link: https://www.econbiz.de/10012665754
Saved in:
4
Service products and productization
Wirtz, Jochen
;
Fritze, Martin Paul
;
Jaakkola, Elina
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 411-421
Persistent link: https://www.econbiz.de/10012665779
Saved in:
5
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
6
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
7
Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu
;
Cai, Ruiying
;
King, Ceridwyn
- In:
Journal of business research : JBR
117
(
2020
),
pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
Saved in:
8
The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of business research : JBR
117
(
2020
),
pp. 378-388
Persistent link: https://www.econbiz.de/10012286521
Saved in:
9
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
10
Internationalization speed, resources and performance : evidence from Indian software industry
Jain, Naveen Kumar
;
Celo, Sokol
;
Kumar, Vikas
- In:
Journal of business research : JBR
95
(
2019
),
pp. 26-37
Persistent link: https://www.econbiz.de/10011979733
Saved in:
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