//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business-to-business marketing"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service industry"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Dienstleistungssektor
13
Service industry
13
Beziehungsmarketing
9
Lieferantenmanagement
6
Supplier relationship management
6
B-to-B-Marketing
5
Business-to-business marketing
5
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Consumer behaviour
3
Konsumentenverhalten
3
business marketing
3
industrial marketing
3
relationship marketing
3
Beschwerdemanagement
2
Business services
2
China
2
Complaint management
2
E-commerce
2
Electronic Commerce
2
Industrie
2
Manufacturing industries
2
Structural equation model
2
Strukturgleichungsmodell
2
Unternehmensdienstleistung
2
service recovery
2
servitization
2
Austauschtheorie
1
B to B relationship
1
B2B
1
Bank
1
Bank failure
1
Bankinsolvenz
1
Beschaffung
1
Betriebliche Wertschöpfung
1
Bundling strategy
1
Chinese cultural characteristic
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
9
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Language
All
English
9
Author
All
Abu, Mimi Liana
1
Besson, Ekaterina
1
Biswas, Supriya
1
Bojei, Jamil
1
Ennew, Christine T.
1
Fallu, Jean-Mathieu
1
Kim, Jin Han
1
Kim, Sung Hong
1
Kowalkowski, Christian
1
Krishna, Anupam
1
Law, Agnes K. Y.
1
Lazarus, Davis
1
Lee, Won Jun
1
Liao, Kun-Hsi
1
Mitussis, Darryn
1
Raddats, Chris
1
Ricard, Line
1
Singhal, Shuchi
1
Toufaily, Elissar
1
more ...
less ...
Published in...
All
Journal of business-to-business marketing
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
The journal of services marketing
31
Journal of business research : JBR
26
Journal of service research : JSR
22
Journal of retailing and consumer services
15
Journal of service management
13
Journal of service research
11
The service industries journal
11
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of the Academy of Marketing Science
9
Service business
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Interaktionen im Dienstleistungsbereich
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of production economics
5
International journal of services and operations management
5
Journal of hospitality marketing & management
5
Journal of strategic marketing
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
Gabler Edition Wissenschaft
4
International journal of business excellence
4
International journal of contemporary hospitality management
4
International journal of hospitality management
4
International journal of services, economics and management
4
Managing service quality : MSQ ; an international journal
4
Psychology & marketing
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
SpringerLink / Bücher
4
Europäische Hochschulschriften / 5
3
Forum Dienstleistungsmanagement
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services technology and management
3
Jahrbuch der Absatz- und Verbrauchsforschung
3
Journal of Contemporary Issues in Business and Government
3
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring the impact of product service quality on buyer commitment and loyalty in B to B relationships
Kim, Sung Hong
;
Kim, Jin Han
;
Lee, Won Jun
- In:
Journal of business-to-business marketing
25
(
2018
)
2
,
pp. 91-117
Persistent link: https://www.econbiz.de/10011873879
Saved in:
2
Service business markets : relationship development in the maritime industry
Besson, Ekaterina
- In:
Journal of business-to-business marketing
25
(
2018
)
4
,
pp. 273-297
Persistent link: https://www.econbiz.de/10011956311
Saved in:
3
Impact of traditional Chinese culture on business-to-business relationship marketing and service firm performance
Liao, Kun-Hsi
- In:
Journal of business-to-business marketing
23
(
2016
)
4
,
pp. 277-291
Persistent link: https://www.econbiz.de/10011637114
Saved in:
4
Conceptional study of relationship signals in the IT services sector in India
Biswas, Supriya
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 154-171
Persistent link: https://www.econbiz.de/10011633624
Saved in:
5
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
6
A reconceptualization of manufacturers' service strategies
Raddats, Chris
;
Kowalkowski, Christian
- In:
Journal of business-to-business marketing
21
(
2014
)
1
,
pp. 19-34
Persistent link: https://www.econbiz.de/10010343529
Saved in:
7
The underlying dimensions of relationship marketing in the Malaysian mobile service sector
Bojei, Jamil
;
Abu, Mimi Liana
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 169-190
Persistent link: https://www.econbiz.de/10010490483
Saved in:
8
Adoption of customer relationship management in the service sector and its impact on performance
Law, Agnes K. Y.
;
Ennew, Christine T.
;
Mitussis, Darryn
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 301-330
Persistent link: https://www.econbiz.de/10010244771
Saved in:
9
Service failure magnitude and paradox : a banking perspective
Singhal, Shuchi
;
Krishna, Anupam
;
Lazarus, Davis
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
3
,
pp. 191-203
Persistent link: https://www.econbiz.de/10010209887
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->