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~isPartOf:"Journal of consumer research : JCR ; an interdisciplinary bimonthly"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Emotion"
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Search: subject_exact:"Retourenmanagement"
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Beziehungsmarketing
Emotion
Customer service
83
Kundenservice
83
Dienstleistungsqualität
54
Service quality
54
Customer satisfaction
47
Kundenzufriedenheit
47
Relationship marketing
40
Consumer behaviour
39
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39
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21
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Satisfaction
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Job satisfaction
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Service delivery
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Service recovery
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Tourism employees
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Value creation
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Alkire, Linda
2
Barnes, Donald C.
2
Collier, Joel E.
2
Cronin, J. J.
2
Gruber, Thorsten
2
Madupalli, Ramana Kumar
2
Mattila, Anna S.
2
Poddar, Amit
2
Sirianni, Nancy J.
2
Abney, Alexandra K.
1
Akaka, Melissa Archpru
1
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1
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1
Anaya, Gerardo Joel
1
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1
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1
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1
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1
Becker-Özcamlica, Hürrem
1
Benkenstein, Martin
1
Benoit, Sabine
1
Black, Hulda G.
1
Black, William C.
1
Bock, Dora Elizabeth
1
Bone, Paula Fitzgerald
1
Bourdeau, Brian L.
1
Brack, Anna Dorothea
1
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1
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1
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1
Chang, Hua
1
Chen, Kuan-Ying
1
Chou, En-Yi
1
Chuanchuen, Akkawanitcha
1
Cook, Laurel Aynne
1
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
The journal of services marketing
Journal of retailing and consumer services
42
International journal of hospitality management
35
Journal of business research : JBR
35
Journal of service research
20
International journal of contemporary hospitality management
16
Journal of service research : JSR
16
The service industries journal
16
SpringerLink / Bücher
13
Journal of service theory and practice
11
Journal of service theory and practice : JSTP
11
Psychology & marketing
10
Services marketing quarterly
10
Journal of marketing
9
Managing service quality : MSQ ; an international journal
9
Service business
9
International journal of business and economics
8
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of the Academy of Marketing Science
8
International journal of services and operations management
7
Journal of retailing
7
Gabler Edition Wissenschaft
6
International journal of consumer studies
6
International journal of quality and service sciences
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Academy of Management journal : AMJ
5
Business horizons
5
European journal of marketing
5
European journal of marketing : EJM
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Springer eBook Collection / Business and Economics
5
The TQM journal : the international review of organizational improvement
5
Business process management journal
4
Cogent business & management
4
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ECONIS (ZBW)
46
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
3
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
4
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
5
Mental conversion : a customer service strategy impacting shopping experiences
Meng, Yan
;
Gould, Stephen J.
;
Song, Lei
;
Chang, Hua
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 464-477
Persistent link: https://www.econbiz.de/10014276921
Saved in:
6
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
7
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
8
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
9
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
10
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
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