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Customer value
7
Kundenwert
7
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
3
Relationship marketing
3
B-to-B-Marketing
2
Business-to-business marketing
2
Dienstleistungsqualität
2
Großbritannien
2
Salespeople
2
Service quality
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United Kingdom
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Verkaufspersonal
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2007
1
Arzneimittel
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Capital goods
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Case study
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Consumer attitudes
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Customer behaviour
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Customer satisfaction
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Customer service
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Customer service experience
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Deutschland
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Distance selling
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Distanzhandel
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Emotion
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Germany
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Human-Computer Interaction (HCI)
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Investitionsgüter
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Kundenservice
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Kundenzufriedenheit
1
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Mobile Anwendung
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Burton, Jamie
1
Caemmerer, Barbara
1
Ervasti, Mari
1
Helkkula, Anu
1
Hennigs, Nadine
1
Hohenschwert, Lena
1
Kassubek, Martin
1
Kelleher, Carol
1
Kuhnle, Jennifer C.
1
Mulki, Jay P.
1
Murphy, John A.
1
Pankalla, Lars
1
Seegebarth, Barbara
1
Talwar, Vishal
1
Vieira, Valter Afonso
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Wiedmann, Klaus-Peter
1
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Journal of customer behaviour
Journal of business research : JBR
88
Industrial marketing management : the international journal for industrial and high-tech firms
86
Journal of retailing and consumer services
47
SpringerLink / Bücher
35
International journal of hospitality management
31
The service industries journal
28
Journal of marketing
26
The journal of business & industrial marketing
26
Journal of the Academy of Marketing Science
24
Journal of marketing management : MM
18
Marketing theory
18
Journal of service research : JSR
17
Journal of strategic marketing
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
The journal of services marketing
17
Gabler Edition Wissenschaft
16
International journal of contemporary hospitality management
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
16
Journal of revenue and pricing management
16
Journal of service management
16
Handbook of research on customer equity in marketing
14
Journal of creating value
14
Journal of marketing research : JMR
14
Service business
13
Technological forecasting & social change : an international journal
13
The journal of product & brand management
13
Tourism management : research, policies, practice
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
12
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
11
Creating and managing superior customer value
11
Harvard business review : HBR
11
Innovation in pricing : contemporary theories and best practices
11
International journal of electronic customer relationship management : IJECRM
11
Journal of marketing analytics : JMA
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Springer eBook Collection
11
Business horizons
10
Springer eBook Collection / Business and Economics
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Cogent business & management
9
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ECONIS (ZBW)
7
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1
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
2
Antecedents and consequences of perceived value : a meta-analytical perspective
Vieira, Valter Afonso
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 111-133
Persistent link: https://www.econbiz.de/10010233769
Saved in:
3
The two minds of the buyer : the difference in expectations and perceptions towards sales personnel in turbulent market contexts
Kuhnle, Jennifer C.
;
Caemmerer, Barbara
;
Mulki, Jay P.
- In:
Journal of customer behaviour
11
(
2012
)
2
,
pp. 167-179
Persistent link: https://www.econbiz.de/10009664024
Saved in:
4
Salespeople's value creation roles in customer interaction : an empirical study
Hohenschwert, Lena
- In:
Journal of customer behaviour
11
(
2012
)
2
,
pp. 145-166
Persistent link: https://www.econbiz.de/10009664027
Saved in:
5
Online distribution of pharmaceuticals: investigating relations of consumers' value perception, online shopping attitudes and behaviour in an e-pharmacy context
Wiedmann, Klaus-Peter
;
Hennigs, Nadine
;
Pankalla, Lars
; …
- In:
Journal of customer behaviour
9
(
2010
)
2
,
pp. 175-199
Persistent link: https://www.econbiz.de/10003989259
Saved in:
6
Circularity of customer service experience and customer perceived value
Helkkula, Anu
;
Kelleher, Carol
- In:
Journal of customer behaviour
9
(
2010
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
Saved in:
7
A non-matrix approach to customer relationship portfolio management: a case study from the UK industrial market context
Talwar, Vishal
;
Burton, Jamie
;
Murphy, John A.
- In:
Journal of customer behaviour
7
(
2008
)
3
,
pp. 231-255
Persistent link: https://www.econbiz.de/10003774617
Saved in:
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