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~isPartOf:"Journal of economic psychology : research in economic psychology and behavioral economics"
~isPartOf:"The journal of services marketing"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"msa"
~subject:"Consumer behaviour"
~subject:"Service quality"
~subject:"Social web"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
~type_genre:"Konferenzbeitrag"
~type_genre:"Textbook"
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Consumer behaviour
Service quality
Social web
Konsumentenverhalten
512
Experiment
507
Theorie
421
Theory
421
Beziehungsmarketing
232
Relationship marketing
232
Dienstleistungsqualität
212
Customer satisfaction
195
Kundenzufriedenheit
195
Game theory
159
Spieltheorie
159
Behavioral economics
143
Verhaltensökonomik
143
Decision
136
Entscheidung
136
USA
135
United States
135
Satisfaction
108
Emotion
101
Confidence
96
Personality psychology
96
Persönlichkeitspsychologie
96
Vertrauen
95
Zufriedenheit
92
Dienstleistungssektor
86
Service industry
86
Gender
79
Tax compliance
79
Steuermoral
78
Customer service
77
Kundenservice
76
Geschlecht
74
Wirtschaftspsychologie
71
Economic psychology
70
Lebensqualität
70
Quality of life
70
Risikopräferenz
68
Risk attitude
68
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Undetermined
267
Free
3
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Article
630
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
Aufsatzsammlung
Konferenzbeitrag
Textbook
Aufsatz in Zeitschrift
633
Collection of articles of several authors
3
Sammelwerk
3
Systematic review
2
Übersichtsarbeit
2
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Bulgarian
German
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Sharma, Piyush
11
Mattila, Anna S.
7
Klaus, Philipp
6
Foxall, Gordon R.
5
Harris, Lloyd C.
5
Lynn, Michael
5
O'Cass, Aron
5
Ranyard, Rob
5
Azar, Ofer H.
4
Collier, Joel E.
4
Daunt, Kate L.
4
Grunert, Klaus G.
4
Hollebeek, Linda D.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
Rosenbaum, Mark
4
Barnes, Donald C.
3
Baron, Steve
3
Beatty, Sharon E.
3
Carlson, Jamie
3
Del Missier, Fabio
3
Gärling, Tommy
3
Hilton, Denis J.
3
Hoelzl, Erik
3
Holloway, Betsy Bugg
3
Jang, Soocheong
3
Kim, Namwoon
3
Li, Shu
3
Mitchell, Vincent-Wayne
3
Neale, Larry
3
Paas, Leonard J.
3
Palmer, Adrian
3
Poddar, Amit
3
Ratchford, Brian Thomas
3
Russell-Bennett, Rebekah
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
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Published in...
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Journal of economic psychology : research in economic psychology and behavioral economics
The journal of services marketing
Journal of business research : JBR
2,250
Journal of retailing and consumer services
2,078
International journal of hospitality management
980
International journal of consumer studies
773
Psychology & marketing
710
Journal of consumer research : JCR ; an interdisciplinary bimonthly
587
Technological forecasting & social change : an international journal
462
Tourism management : research, policies, practice
462
Asia Pacific journal of marketing and logistics
440
Management science : journal of the Institute for Operations Research and the Management Sciences
437
The service industries journal
434
Journal of travel and tourism marketing
410
The journal of product & brand management
408
The journal of brand management : an international journal
379
European journal of marketing : EJM
377
Journal of marketing research : JMR
376
International journal of contemporary hospitality management
374
Cogent business & management
370
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
368
Journal of marketing management : MM
365
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
347
Journal of marketing communications
333
Journal of hospitality marketing & management
326
Journal of international consumer marketing
326
Journal of retailing
326
Journal of marketing
323
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
319
Marketing letters : a journal of research in marketing
313
Journal of the Academy of Marketing Science
310
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
309
International journal of retail & distribution management
304
Journal of business ethics : JOBE
302
Journal of consumer behaviour : an international research review
301
The journal of consumer marketing
300
Journal of fashion marketing and management
295
Marketing intelligence & planning
284
The international review of retail, distribution and consumer research
281
Young consumers : insight and ideas for responsible marketers
255
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Source
All
ECONIS (ZBW)
633
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1
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10
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633
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1
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
4
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
5
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
6
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
9
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
10
Antecedents and consequences of consumer hope for digital payment apps services
Bapat, Dhananjay
;
Khandelwal, Rahul
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 110-127
Persistent link: https://www.econbiz.de/10013542908
Saved in:
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