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~isPartOf:"Journal of financial services marketing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Electronic Banking"
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Electronic Banking
Beziehungsmarketing
220
Relationship marketing
220
Consumer behaviour
101
Konsumentenverhalten
101
Customer satisfaction
90
Kundenzufriedenheit
90
Dienstleistungsqualität
82
Service quality
82
Bank
42
Confidence
24
Personal banking
24
Privatkundengeschäft
24
Vertrauen
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Service industry
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Dienstleistungssektor
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Customer value
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Kundenwert
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Customer integration
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Kundenintegration
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Lieferantenmanagement
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Services marketing
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Supplier relationship management
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Customer service
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Dienstleistungsmarketing
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Emotion
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Kundenservice
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Beschwerdemanagement
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Complaint management
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Dienstleistung
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Electronic banking
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Financial services
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Finanzdienstleistung
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Services
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Bankgeschäft
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Brun, Isabelle
2
Rajaobelina, Lova
2
Amin, Muslim
1
Arcand, Manon
1
Arora, Sangeeta
1
Bak, Randall
1
Bang, Nguyen
1
Berraies, Sarra
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Falcão e Cunha, Joã
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Fatma, Mobin
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Kalthom Abdullah
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Kaur, Simarpreet
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Khan, Imran
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Khian Sin Ong
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Ladeira, Wagner Junior
1
Larsson, Anthony
1
Line, Ricard
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Loh, Claire
1
Patrício, Lia
1
Rahman, Zillur
1
Sampaio, Cláudio Hoffmann
1
Santini, Fernando de Oliveira
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Sharifah Faridah Syed Alwi
1
Tahir, Jan Muhammad
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Tep, Sandrine Prom
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Thakur, Rakhi
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Viitaoja, Yamit
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Wong, David H.
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Yahia, Karim Ben
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Journal of financial services marketing
Journal of service research : JSR
The international journal of bank marketing : IJBM
International journal of bank marketing
8
Journal of financial services marketing : JFSM
8
International journal of electronic customer relationship management : IJECRM
5
Journal of retailing and consumer services
5
International journal of electronic finance : IJEF
4
Journal of digital banking
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Banken im Wandel : Direktbanken und Direct Banking
3
International journal of business and globalisation : IJBG
3
Journal for global business advancement : JGBA
3
Journal of central banking theory and practice
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Bankinformatik-Studien
2
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
2
Economies : open access journal
2
Electronic markets : the international journal on networked business
2
Expert journal of marketing
2
Global journal of business management : GJBM
2
Information age economy
2
Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
2
International journal of business and systems research : IJBSR
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of economic perspectives : IJEP
2
International journal of economics and finance
2
International journal of economics and financial issues : IJEFI
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of financial research
2
International journal of quality and service sciences
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Islamic marketing
2
Journal of business research : JBR
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of global marketing
2
Journal of internet commerce
2
Journal of promotion management : innovations in planning and applied research
2
New trends in banking management : with 42 tables
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Rostocker Schriften zur Bank- und Finanzmarktforschung
2
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ECONIS (ZBW)
14
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1
Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework
Kaur, Simarpreet
;
Arora, Sangeeta
- In:
Journal of financial services marketing
28
(
2023
)
1
,
pp. 74-98
Persistent link: https://www.econbiz.de/10014251403
Saved in:
2
Customer readiness to co-production of mobile banking services : a customer-only co-production perspective
Yalley, Andrews Agya
- In:
Journal of financial services marketing
27
(
2022
)
2
,
pp. 81-95
Persistent link: https://www.econbiz.de/10013270397
Saved in:
3
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
4
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
5
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
6
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
7
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
8
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
9
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
10
What keeps mobile banking customers loyal?
Thakur, Rakhi
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 628-646
Persistent link: https://www.econbiz.de/10010423923
Saved in:
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