//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Dienstleistungsqualität"
~subject:"Vertrauen"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Vertrauen
Beziehungsmarketing
234
Relationship marketing
234
Consumer behaviour
99
Konsumentenverhalten
99
Customer satisfaction
50
Kundenzufriedenheit
50
Service quality
34
Lieferantenmanagement
27
Supplier relationship management
27
Salespeople
24
Verkaufspersonal
24
Financial services
22
Finanzdienstleistung
22
Customer value
21
Kundenwert
21
Marketing management
18
Marketingmanagement
18
Bank
17
Confidence
16
USA
16
United States
16
Brand image
14
Internet marketing
14
Kundenbindungsprogramm
14
Loyalty program
14
Markenimage
14
Online-Marketing
14
Social Web
14
Social web
14
Brand management
13
Customer integration
13
Firm performance
13
Kundenintegration
13
Markenführung
13
Unternehmenserfolg
13
Marketing theory
12
Marketingtheorie
12
B-to-B-Marketing
10
more ...
less ...
Online availability
All
Undetermined
27
Free
2
Type of publication
All
Article
46
Type of publication (narrower categories)
All
Article in journal
46
Aufsatz in Zeitschrift
46
Language
All
English
46
Author
All
Rajaobelina, Lova
3
Bergeron, Jasmin
2
Brun, Isabelle
2
Grégoire, Yany
2
Kumar, V.
2
Ricard, Line
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Abu-Salim, Taghreed
1
Alhazmi, Basem Masoud
1
Allen, Alexis M.
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Arcand, Manon
1
Atorough, Peter
1
Aurier, Philippe
1
Baker, Julie
1
Bansal, Harvir S.
1
Barari, Mojtaba
1
Bhagwat, Yashoda
1
Bilstein, Nicola
1
Boateng, Sheena Lovia
1
Bolton, Ruth N.
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brennan, Ross
1
Brocato, E. Deanne
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Davis-Sramek, Beth
1
Devlin, James
1
Dong, Beibei
1
Droge, Cornelia
1
Du, Jiangang
1
El-Manstrly, Dahlia
1
Ennew, Christine T.
1
Falk, Tomas
1
Fan, Xiucheng
1
Feng, Tianjun
1
Fisher, Robert J.
1
more ...
less ...
Published in...
All
Journal of financial services marketing : JFSM
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
222
Journal of business research : JBR
143
International journal of hospitality management
131
The journal of services marketing
105
The service industries journal
85
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Industrial marketing management : the international journal for industrial and high-tech firms
53
International journal of contemporary hospitality management
53
Services marketing quarterly
53
Journal of service research : JSR
51
Journal of travel and tourism marketing
49
Service business
47
Journal of service management
42
Cogent business & management
39
Asia Pacific journal of marketing and logistics
36
The international journal of bank marketing : IJBM
35
Journal of service research
33
The TQM journal : the international review of organizational improvement
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of strategic marketing
32
Tourism management : research, policies, practice
31
The journal of business & industrial marketing
29
International journal of electronic customer relationship management : IJECRM
26
International journal of electronic marketing and retailing : IJEMR
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Marketing intelligence & planning
25
European journal of marketing : EJM
24
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
24
International journal of quality and service sciences
23
Psychology & marketing
23
Total quality management & business excellence
23
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
International journal of services and operations management
21
International journal of services, economics and management
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
19
more ...
less ...
Source
All
ECONIS (ZBW)
46
Showing
1
-
10
of
46
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Trust in blockchain-enabled exchanges : duture directions in blockchain marketing
Teck Ming Tan
;
Saraniemi, Saila
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 914-939
Persistent link: https://www.econbiz.de/10014326666
Saved in:
2
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Boundary spanner corruption : a potential dark side of multi-level trust in marketing relationships
Forkmann, Sebastian
;
Webb, Jonathan
;
Henneberg, Stephan
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 889-914
Persistent link: https://www.econbiz.de/10013389479
Saved in:
5
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
6
The interplay between business and personal trust on relationship performance in conditions of market turbulence
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1138-1155
Persistent link: https://www.econbiz.de/10012386878
Saved in:
7
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
8
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
9
Religiosity and customer trust in financial services marketing relationships
Alhazmi, Basem Masoud
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 31-43
Persistent link: https://www.econbiz.de/10012060004
Saved in:
10
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->