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~isPartOf:"Journal of financial services marketing : JFSM"
~person:"Aspara, Jaakko"
~person:"Barari, Mojtaba"
~person:"Brennan, Ross"
~person:"Caruana, Albert"
~person:"Samad, Sarminah"
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Search: subject:"customer relationship management"
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Beziehungsmarketing
7
Relationship marketing
7
Bank
3
Customer satisfaction
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Kundenzufriedenheit
3
Consumer behaviour
2
Dienstleistungsqualität
2
Konsumentenverhalten
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Service quality
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B-to-B-Marketing
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Banking
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Beschwerdemanagement
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Brand credibility
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Brand image
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Brand management
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Business-to-business marketing
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Complaint handling
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Corporate Social Responsibility
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Customer journey
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Aspara, Jaakko
Barari, Mojtaba
Brennan, Ross
Caruana, Albert
Samad, Sarminah
Murthi, B. P. S.
3
Rajaobelina, Lova
3
Bergeron, Jasmin
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Journal of financial services marketing : JFSM
Journal of business research : JBR
2
Journal of retailing and consumer services
2
AMS - advanced marketing series
1
Advanced marketing series
1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Industrial marketing management : the international journal for industrial and high-tech firms
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International employment relations review
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Journal of customer behaviour
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Journal of marketing
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Management research review
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Qualitative market research : an international journal
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Scandinavian journal of hospitality and tourism
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The international journal of bank marketing : IJBM
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The journal of management development
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ECONIS (ZBW)
7
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7
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1
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
2
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
3
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
4
The customer experience ecosystem in two cultural contexts
Barari, Mojtaba
;
Furrer, Olivier
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
Saved in:
5
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
6
Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
Saved in:
7
The interrelationship of stock ownership and customer relationship volume : case of a Nordic retail bank
Aspara, Jaakko
;
Nyman, Henrich
;
Tikkanen, Henrikki
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10003916757
Saved in:
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