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~isPartOf:"Journal of financial services marketing : JFSM"
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Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
42
Konsumentenverhalten
42
Financial services
38
Finanzdienstleistung
37
Bank marketing
26
Bankmarketing
26
Customer satisfaction
20
Kundenzufriedenheit
20
Bank
19
Personal banking
19
Privatkundengeschäft
19
USA
18
United States
18
Dienstleistungsqualität
16
Service quality
16
Confidence
15
Vertrauen
15
Electronic Banking
12
Electronic banking
12
Brand management
11
Markenführung
11
Großbritannien
8
United Kingdom
8
Brand image
7
Markenimage
7
Marketing
7
trust
7
Customer value
6
Distribution channel
6
Kundenwert
6
Marketing management
6
Marketingmanagement
6
Vertriebsweg
6
Viral marketing
6
Virales Marketing
6
Corporate reputation
5
Employee retention
5
Firmenimage
5
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Undetermined
37
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Article
126
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5
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131
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131
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5
Sammelwerk
5
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2
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English
131
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Murthi, B. P. S.
4
Pitt, Leyland F.
4
Harrison, Tina
3
Lymperopoulos, Constantine
3
Rajaobelina, Lova
3
Robson, Julie
3
Steffes, Erin M.
3
Waite, Kathryn
3
Bergeron, Jasmin
2
Brun, Isabelle
2
Caruana, Albert
2
Chaniotakis, Ioannis E.
2
Durkin, Mark
2
Maas, Peter
2
Narteh, Bedman
2
Ojeme, Mark
2
Puttonen, Vesa
2
Rao, Ram C.
2
Rehman, Mohsin Abdur
2
Ricard, Line
2
Robson, Andrew
2
Samad, Sarminah
2
Shams, Ghazal
2
Soureli, Magdalini
2
Wang, Alex
2
Abratt, Russell
1
Abu-Salim, Taghreed
1
Al-Meshal, Soad A.
1
Al-Wugayan, Adel A. A.
1
AlGhaswyneh, Odai Falah Mohammad
1
Albassami, Faisal A.
1
Alhazmi, Basem Masoud
1
Ali, Nada
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Amron, Amron
1
Ansell, Jake
1
Arcand, Manon
1
Ashraf, Samreen
1
Aspara, Jaakko
1
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Academy of Marketing / Conference <48., 2015, Limerick, Shannon>
1
Academy of Marketing / Conference <49., 2016, Newcastle-upon-Tyne>
1
Published in...
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Journal of financial services marketing : JFSM
Journal of business research : JBR
2,409
SpringerLink / Bücher
1,673
Industrial marketing management : the international journal for industrial and high-tech firms
1,606
Journal of retailing and consumer services
1,281
International journal of production economics
691
The journal of brand management : an international journal
637
International journal of hospitality management
611
The journal of business & industrial marketing
607
Tourism management : research, policies, practice
586
Journal of the Academy of Marketing Science
567
European journal of operational research : EJOR
544
International journal of production research
535
European journal of marketing : EJM
533
Journal of marketing
529
Journal of marketing management : MM
526
Journal of strategic marketing
517
Springer eBook Collection
516
Journal of travel and tourism marketing
502
Management science : journal of the Institute for Operations Research and the Management Sciences
500
Europäische Hochschulschriften / 5
478
Journal of marketing research : JMR
451
Psychology & marketing
445
The journal of product & brand management
444
Gabler Edition Wissenschaft
434
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
425
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
385
Journal of marketing communications
372
Marketing intelligence & planning
369
The journal of services marketing
367
The service industries journal
366
Asia Pacific journal of marketing and logistics
356
Journal of advertising research
352
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
336
Journal of retailing
324
Springer eBook Collection / Business and Economics
314
Marketing letters : a journal of research in marketing
309
International journal of contemporary hospitality management
304
Cogent business & management
286
Journal of hospitality marketing & management
285
Management Science
274
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ECONIS (ZBW)
131
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71
Relationship disconnect in retail banking
Durkin, Mark
;
O'Donnell, Aodheen
;
Crowe, Joe
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
4
,
pp. 260-271
Persistent link: https://www.econbiz.de/10003698394
Saved in:
72
Can superior CRM capabilities improve performance in banking
Coltman, Tim
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10003697751
Saved in:
73
Building customers' affective commitment towards retail banks : the role of CRM in each "moment of truth"
Menon, Kalyani
;
O'Connor, Aidan
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 157-168
Persistent link: https://www.econbiz.de/10003697778
Saved in:
74
An exploration of call centre agents' CRM software use, customer orientation and job performance in the customer relationship maintenance phase
McNally, Regina C.
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10003697795
Saved in:
75
Conceptualising online banking service value
Heinonen, Kristina
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 39-52
Persistent link: https://www.econbiz.de/10003701671
Saved in:
76
Trust in UK financial services : a longitudinal analysis
Ennew, Christine T.
;
Kharouf, Husni
;
Sekhon, Harjit
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
1
,
pp. 65-75
Persistent link: https://www.econbiz.de/10009161431
Saved in:
77
Influence of perceptual metrics on customer profitability : the mediating effect of behavioural metrics
Frischmann, Tanja
;
Gensler, Sonja
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
1
,
pp. 14-26
Persistent link: https://www.econbiz.de/10009161445
Saved in:
78
What price loyalty? : a fresh look at loyalty programs in the credit card industry
Murthi, B. P. S.
;
Steffes, Erin M.
;
Rasheed, Abdul M. A.
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
1
,
pp. 5-13
Persistent link: https://www.econbiz.de/10009161454
Saved in:
79
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
80
The make-buy decision in
marketing
financial services for poverty alleviation
Sashi, C. M.
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
4
,
pp. 296-308
Persistent link: https://www.econbiz.de/10008937031
Saved in:
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