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~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"NBER working paper series"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Consumer+behaviour"
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Beziehungsmarketing
Dienstleistungsqualität
Consumer behaviour
2,623
Konsumentenverhalten
2,622
Relationship marketing
495
Einzelhandel
484
Retail trade
484
Online retailing
362
Online-Handel
362
Customer satisfaction
345
Kundenzufriedenheit
345
Brand management
304
Markenführung
304
Brand image
254
Markenimage
254
Service quality
253
Social Web
196
Social web
196
Brand
174
Markenartikel
171
E-commerce
168
Electronic Commerce
167
Internet marketing
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Online-Marketing
165
Emotion
149
Theorie
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Theory
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USA
129
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129
Viral marketing
117
Virales Marketing
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Confidence
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Food retailing
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Lebensmitteleinzelhandel
106
Luxury goods
95
Luxusgüter
95
Advertising effects
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English
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Prentice, Catherine
14
Lombart, Cindy
8
Hollebeek, Linda D.
6
Klaus, Philipp
6
Park, Jungkun
6
Quach, Sara
6
Agag, Gomaa
5
Khan, Imran
5
Louis, Didier
5
Rana, Nripendra P.
5
Seger-Guttmann, Tali
5
Söderlund, Magnus
5
Das, Gopal
4
Jebarajakirthy, Charles
4
Ko, Eunju
4
Kuppelwieser, Volker
4
Loureiro, Sandra Maria Correia
4
Molinillo, Sebastian
4
Park, Eunil
4
Poncin, Ingrid
4
Rokonuzzaman, Md
4
Rosenbaum, Mark S.
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Babin, Barry J.
3
Borges, Adilson
3
Cambra-Fierro, Jesús
3
Carlson, Jamie
3
Dwivedi, Yogesh Kumar
3
Elms, Jonathan
3
Gilboa, Shaked
3
Gustafsson, Anders
3
Han, Xiaoyun
3
Harun, Ahasan
3
Islam, Jamid Ul
3
Kumar, Vikas
3
Ladhari, Riadh
3
Mortimer, Gary
3
Paul, Justin
3
Rather, Raouf Ahmad
3
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National Bureau of Economic Research
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of retailing and consumer services
NBER working paper series
Journal of business research : JBR
380
International journal of hospitality management
284
The journal of services marketing
165
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
112
Journal of travel and tourism marketing
104
The journal of product & brand management
99
Cogent business & management
95
The service industries journal
94
Asia Pacific journal of marketing and logistics
86
Psychology & marketing
86
Journal of the Academy of Marketing Science
85
Services marketing quarterly
78
The journal of brand management : an international journal
78
Journal of retailing
77
Journal of service research : JSR
68
Journal of service management
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Journal of strategic marketing
65
Tourism management : research, policies, practice
65
European journal of marketing : EJM
63
International journal of retail & distribution management
60
Industrial marketing management : the international journal for industrial and high-tech firms
57
Service business
57
Journal of marketing
56
Marketing intelligence & planning
55
International journal of retail and distribution management
53
The international journal of bank marketing : IJBM
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
The international review of retail, distribution and consumer research
50
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
48
SpringerLink / Bücher
48
International journal of electronic marketing and retailing : IJEMR
47
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
46
International journal of internet marketing and advertising : IJIMA
45
Technological forecasting & social change : an international journal
44
Journal of internet commerce
42
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ECONIS (ZBW)
593
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1
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593
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
3
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
4
From redesign to revenue : measuring the effects of servicescape remodeling on customer lifetime value
Valentini, Tony
;
Roederer, Claire
;
Castéran, Herbert
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462312
Saved in:
5
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
6
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
7
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
8
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
9
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
10
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
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