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~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"NBER working paper series"
~subject:"Dienstleistungsqualität"
~subject:"Social web"
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Search: subject_exact:"Consumer+behaviour"
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Dienstleistungsqualität
Social web
Consumer behaviour
2,623
Konsumentenverhalten
2,622
Beziehungsmarketing
495
Relationship marketing
495
Einzelhandel
484
Retail trade
484
Online retailing
362
Online-Handel
362
Customer satisfaction
345
Kundenzufriedenheit
345
Brand management
304
Markenführung
304
Brand image
254
Markenimage
254
Service quality
253
Social Web
196
Brand
174
Markenartikel
171
E-commerce
168
Electronic Commerce
167
Internet marketing
165
Online-Marketing
165
Emotion
149
Theorie
147
Theory
147
USA
129
United States
129
Viral marketing
117
Virales Marketing
117
Confidence
115
Vertrauen
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Food retailing
106
Lebensmitteleinzelhandel
106
Luxury goods
95
Luxusgüter
95
Advertising effects
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Werbewirkung
84
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English
442
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Prentice, Catherine
11
Quach, Sara
6
Park, Jungkun
5
Rana, Nripendra P.
5
Rather, Raouf Ahmad
5
Dwivedi, Yogesh Kumar
4
Hollebeek, Linda D.
4
Islam, Tahir
4
Jebarajakirthy, Charles
4
Kumar, Jitender
4
Rokonuzzaman, Md
4
Carlson, Jamie
3
Dhir, Amandeep
3
Ghaffar, Abdul
3
Ha, Sejin
3
Harun, Ahasan
3
Khan, Imran
3
Ko, Eunju
3
Kumar, Vikas
3
Ladhari, Riadh
3
Molinillo, Sebastian
3
Paul, Justin
3
Shankar, Amit
3
Söderlund, Magnus
3
Thaichon, Paramaporn
3
Thaichon, Park
3
Wang, Xuequn
3
Akram, Umair
2
Alalwan, Ali Abdallah
2
Algharabat, Raed
2
Anaya-Sánchez, Rafael
2
Ashfaq, Muhammad
2
Babin, Barry J.
2
Bailey, Ainsworth Anthony
2
Bilgihan, Anil
2
Bonifield, Carolyn M.
2
Borges, Adilson
2
Chakraborty, Shibashish
2
Cheung, Man Lai
2
Cioppi, Marco
2
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National Bureau of Economic Research
4
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of retailing and consumer services
NBER working paper series
Journal of business research : JBR
303
International journal of hospitality management
221
The journal of services marketing
121
International journal of internet marketing and advertising : IJIMA
97
International journal of contemporary hospitality management
96
Journal of hospitality marketing & management
96
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
95
Journal of travel and tourism marketing
91
Cogent business & management
78
Technological forecasting & social change : an international journal
77
The service industries journal
69
Services marketing quarterly
67
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
66
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
66
Psychology & marketing
64
Journal of internet commerce
63
The journal of product & brand management
60
International journal of electronic marketing and retailing : IJEMR
59
Asia Pacific journal of marketing and logistics
56
Tourism management : research, policies, practice
56
Journal of marketing communications
51
International journal of consumer studies
50
Journal of promotion management : innovations in planning and applied research
50
Journal of service research : JSR
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Service business
48
Journal of the Academy of Marketing Science
46
Journal of service management
44
International journal of advertising : the review of marketing communications
43
International journal of business information systems : IJBIS
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of electronic commerce research : JECR
41
Journal of marketing
40
Journal of strategic marketing
40
Marketing intelligence & planning
40
The journal of brand management : an international journal
39
Electronic commerce research
38
Journal of marketing management : JMM ; journal of the Academy of Marketing
38
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ECONIS (ZBW)
442
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442
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1
Social commerce and buying intention post COVID-19 : evidence from a hybrid approach based on SEM - fsQCA
Elshaer, Ibrahim A.
;
Alrawad, Mahmaod
;
Lutfi, Abdalwali
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460785
Saved in:
2
When digital celebrity talks to you : how human-like virtual influencers satisfy consumer's experience through social presence on social media endorsements
Kim, Hyojung
;
Park, Minjung
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460831
Saved in:
3
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
4
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
5
Mere copycat? : the effects of human versus human-like virtual influencers on brand endorsement effectiveness : a moderated serial-mediation model
Qi, Zhou
;
Li, Bin
;
Li, Huajun
;
Lei, Yueqiu
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460856
Saved in:
6
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
7
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
8
Can sharing with others whom consumers can't see increase their sense of community? : an examination of social presence on sharing platforms
Woo, Hongjoo
;
Shin, Daeun Chloe
;
Kim, Naeun
;
Tong, Zhenghao
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460867
Saved in:
9
Holding on to your memories : factors influencing social media hoarding behaviour
Vinoi, Nivin
;
Shankar, Amit
;
Khalil, Ashraf
;
Mehrotra, Ankit
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460870
Saved in:
10
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
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