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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Internet marketing"
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Search: subject:"Beziehungsmarketing"
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Bank
Customer satisfaction
Internet marketing
Beziehungsmarketing
181
Relationship marketing
181
Consumer behaviour
120
Konsumentenverhalten
120
Kundenzufriedenheit
97
Dienstleistungsqualität
81
Service quality
81
Hotel industry
53
Hotellerie
53
Gastronomie
35
Restaurant industry
35
Brand management
31
Markenführung
31
Brand image
26
Markenimage
26
loyalty
23
Viral marketing
22
Virales Marketing
22
customer loyalty
19
Beschwerdemanagement
18
Complaint management
18
Confidence
17
Customer integration
17
Gastgewerbe
17
Hospitality industry
17
Kundenintegration
17
Social Web
17
Social web
17
Vertrauen
17
Emotion
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satisfaction
16
Brand
15
Holiday behaviour
15
Markenartikel
15
Urlaubsverhalten
15
customer satisfaction
14
Tourism marketing
13
Tourismusmarketing
13
customer engagement
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Article
105
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105
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105
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English
105
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Kim, Eojina
5
Tang, Liang
4
Baker, Melissa A.
3
Kim, Mi Ran
3
Lee, Seonjeong
3
Tanford, Sarah
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Cham Tat Huei
2
Han, Heesup
2
Kim, Kawon Kathy
2
Kim, Min-Seong
2
Kim, Peter Beomcheol
2
Knutson, Bonnie J.
2
Lim, Weng Marc
2
Mattila, Anna S.
2
Mavondo, Felix
2
Miao, Li
2
O'Connor, Peter
2
Okumus, Fevzi
2
Prentice, Catherine
2
Qu, Hailin
2
Raab, Carola
2
Ramkissoon, Haywantee
2
So, Kevin Kam Fung
2
Vogt, Christine
2
Šerić, Maja
2
Abrahams, Alan
1
Abubakar, Binta
1
Ahn, Jiseon
1
Aksu, Akin
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Aydin, Gökhan
1
Baker, Mandi
1
Berenguer Contrí, Gloria
1
Berezan, Orie
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of hospitality marketing & management
Journal of retailing and consumer services
295
Journal of business research : JBR
197
International journal of hospitality management
142
The journal of services marketing
113
The service industries journal
81
Journal of travel and tourism marketing
61
Industrial marketing management : the international journal for industrial and high-tech firms
60
International journal of contemporary hospitality management
58
The international journal of bank marketing : IJBM
57
Cogent business & management
56
Tourism management : research, policies, practice
56
Journal of strategic marketing
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
International journal of internet marketing and advertising : IJIMA
47
Journal of service management
47
Asia Pacific journal of marketing and logistics
46
International journal of electronic customer relationship management : IJECRM
46
Journal of service research : JSR
46
Journal of the Academy of Marketing Science
46
Services marketing quarterly
45
Service business
43
International journal of electronic marketing and retailing : IJEMR
41
The journal of business & industrial marketing
41
The journal of product & brand management
38
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
Marketing intelligence & planning
35
Psychology & marketing
34
The TQM journal : the international review of organizational improvement
34
Journal of marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
European journal of marketing : EJM
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
29
International journal of business information systems : IJBIS
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Journal of financial services marketing : JFSM
27
Journal of retailing
27
SpringerLink / Bücher
27
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ECONIS (ZBW)
105
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
3
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
4
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
5
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
6
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
7
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
8
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
9
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
10
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
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