//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"The service industries journal"
~subject:"Gastgewerbe"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Gastgewerbe
Dienstleistungsqualität
366
Service quality
366
Customer satisfaction
144
Kundenzufriedenheit
144
Beziehungsmarketing
102
Relationship marketing
102
Consumer behaviour
101
Konsumentenverhalten
101
Dienstleistungssektor
35
Service industry
35
Hotel industry
32
Hotellerie
32
Taiwan
28
Beschwerdemanagement
26
Complaint management
26
Gastronomie
24
Restaurant industry
24
service quality
24
Customer service
23
Kundenservice
23
Hospital
22
Krankenhaus
22
customer satisfaction
20
Performance measurement
19
Performance-Messung
19
Hospitality industry
17
Spain
17
Spanien
17
Dienstleistung
16
Gesundheitsversorgung
16
Health care
16
Services
16
Customer integration
14
Customer value
14
E-commerce
14
Electronic Commerce
14
Kundenintegration
14
Kundenwert
14
Emotion
13
more ...
less ...
Online availability
All
Undetermined
9
Type of publication
All
Article
16
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
17
Aufsatz in Zeitschrift
17
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
17
Author
All
Barrows, Clayton W.
1
Coleman, Philip
1
DeMicco, Frederick J.
1
Dropkin, Jonathan
1
Fung, Clare P. Y.
1
Gallouj, Fai͏̈z
1
Glavas, Charmaine
1
Hertog, Pim den
1
Hon, Alice H. Y.
1
Hsu, Maxwell K.
1
Huang, Zhuowei
1
Härtel, Charmine E. J.
1
Jian, Zhaoquan
1
Jones, Eleri
1
Kim, Mi Ran
1
Knutson, Bonnie J.
1
Kwan, Ho Kwong
1
La Forgia, John
1
Li, Xiang
1
Liu, Zhi Qiang
1
Mattila, Anna S.
1
Miao, Li
1
Phillips, Paul
1
Pizam, Abraham
1
Previte, Josephine
1
Qiu, Qian
1
Ritchie, Caroline
1
Ro, Heejung
1
Russell-Bennett, Rebekah
1
Segers, Jeroen
1
Seiter, John S.
1
Sembajwe, Grace
1
Smith, Geoff
1
So, Kevin Kam Fung
1
Sobaih, Abu Elnasr
1
Spaeth, Kenneth
1
Swanson, Scott R.
1
Teng, Chih-ching
1
Tuna, Muharrem
1
Vogt, Christine
1
more ...
less ...
Published in...
All
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
The service industries journal
International journal of hospitality management
42
International journal of contemporary hospitality management
27
Journal of hospitality marketing & management
15
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
Administrative Sciences : open access journal
3
Journal of hospitality and tourism insights
3
The Cornell hospitality quarterly
3
Bridging tourism theory and practice
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
Enlightening tourism : ET ; a pathmaking journal
2
European research studies
2
European review of service economics and management
2
Handbook of hospitality operations and IT
2
Health care management review : HCM review
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of pharmaceutical and healthcare marketing
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Service business
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism and hospitality research : THR
2
Tourism economics : the business and finance of tourism and recreation
2
Tourism, Hospitality & Event Management
2
Acta Universitatis Danubius / Oeconomica
1
American journal of agricultural economics
1
Asia Pacific business review
1
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Business Guides on the Go
1
Chinese management studies
1
DIW weekly report : economy, politics, science : a policy bulletin from the German Institute for Economic Research
1
Discussion paper series / Christel DeHaan Tourism and Travel Research Institute
1
more ...
less ...
Source
All
ECONIS (ZBW)
17
Showing
1
-
10
of
17
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
2
Hospitality as an organizational culture
Pizam, Abraham
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
3
,
pp. 431-438
Persistent link: https://www.econbiz.de/10012201446
Saved in:
3
The clean hotel room : a public health imperative
Sembajwe, Grace
;
Spaeth, Kenneth
;
Dropkin, Jonathan
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
3
,
pp. 547-550
Persistent link: https://www.econbiz.de/10012201530
Saved in:
4
Hospitality bridging healthcare : career opportunities for the future hotel school graduate
DeMicco, Frederick J.
;
La Forgia, John
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1072-1079
Persistent link: https://www.econbiz.de/10012259626
Saved in:
5
A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.
;
Fung, Clare P. Y.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
8
,
pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998
Saved in:
6
The effect of ethical leadership on service sabotage
Yesiltas, Murat
;
Tuna, Muharrem
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1133-1159
Persistent link: https://www.econbiz.de/10011977445
Saved in:
7
The principle of reciprocity in hospitality contexts : tge relationship between tipping behavior and food servers' approaches to handling leftovers
Seiter, John S.
;
Weger, Harry <Jr.>
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
2
,
pp. 287-294
Persistent link: https://www.econbiz.de/10011912211
Saved in:
8
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
9
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
10
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->