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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"The service industries journal"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
366
Service quality
366
Customer satisfaction
144
Kundenzufriedenheit
144
Beziehungsmarketing
102
Relationship marketing
102
Consumer behaviour
101
Konsumentenverhalten
101
Dienstleistungssektor
35
Service industry
35
Hotel industry
32
Hotellerie
32
Taiwan
28
Beschwerdemanagement
26
Complaint management
26
Gastronomie
24
Restaurant industry
24
service quality
24
Customer service
23
Kundenservice
23
Hospital
22
Krankenhaus
22
customer satisfaction
20
Performance measurement
19
Performance-Messung
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Gastgewerbe
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Hospitality industry
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Spanien
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Dienstleistung
16
Gesundheitsversorgung
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16
Services
16
Customer integration
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Customer value
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E-commerce
14
Electronic Commerce
14
Kundenintegration
14
Kundenwert
14
Emotion
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Article
359
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7
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366
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366
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7
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7
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4
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English
366
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Hsu, Maxwell K.
3
Kandampully, Jay
3
Lin, Wen-bao
3
Mattila, Anna S.
3
Sparks, Beverley
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Han, Heesup
2
Hanks, Lydia
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Woo Gon
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
Lee, Seonjeong
2
León-Darder, Fidel
2
Line, Nathaniel D.
2
Liu, Matthew Tingchi
2
Liu, Tsung-chi
2
Lynn, Michael
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mathe, Kimberly
2
Miao, Li
2
Mody, Makarand Amrish
2
Ok, Chihyung
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Raab, Carola
2
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
The service industries journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
366
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41
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
42
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
43
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
44
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
45
The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin
;
Siems, Florian
;
Kunz, Werner H.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
Saved in:
46
Hospitality as an organizational culture
Pizam, Abraham
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
3
,
pp. 431-438
Persistent link: https://www.econbiz.de/10012201446
Saved in:
47
The clean hotel room : a public health imperative
Sembajwe, Grace
;
Spaeth, Kenneth
;
Dropkin, Jonathan
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
3
,
pp. 547-550
Persistent link: https://www.econbiz.de/10012201530
Saved in:
48
Destination satisfaction and revisit intention of tourists : does the quality of airport services matter?
Seetanah, Boopen
;
Teeroovengadum, Viraiyan
;
Nunkoo, Robin
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
1
,
pp. 134-148
Persistent link: https://www.econbiz.de/10012157328
Saved in:
49
Technological disruptions in restaurant services : impact of innovations and delivery services
Khan, Mahmood A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 715-732
Persistent link: https://www.econbiz.de/10012230357
Saved in:
50
Hospitality bridging healthcare : career opportunities for the future hotel school graduate
DeMicco, Frederick J.
;
La Forgia, John
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1072-1079
Persistent link: https://www.econbiz.de/10012259626
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