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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Kim, Eojina"
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~subject:"Holiday behaviour"
~subject:"Marketingmanagement"
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Consumer behaviour
Holiday behaviour
Marketingmanagement
Konsumentenverhalten
9
Beziehungsmarketing
7
Relationship marketing
7
Customer satisfaction
5
Kundenzufriedenheit
5
Dienstleistungsqualität
3
Gastronomie
3
Restaurant industry
3
Service quality
3
Customer integration
2
Innovation
2
Kundenintegration
2
Airbnb
1
Beschwerdemanagement
1
Betriebliche Wertschöpfung
1
Cause-Related Marketing
1
Cause-related marketing
1
Complaint management
1
Confidence
1
Customer value
1
Dienstleistungsmanagement
1
Digital platform
1
Digitale Plattform
1
Gastgewerbe
1
Hospitality industry
1
Hotel industry
1
Hotellerie
1
Innovation management
1
Innovationsmanagement
1
Internet marketing
1
Kundenbindungsprogramm
1
Kundenwert
1
Loyalty program
1
Marketing management
1
New product development
1
Online-Marketing
1
Product quality
1
Produktentwicklung
1
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9
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English
9
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Kim, Eojina
Mattila, Anna S.
Line, Nathaniel D.
4
Tanford, Sarah
4
Tang, Liang
4
Chi, Christina Geng-Qing
3
Hanks, Lydia
3
King, Ceridwyn
3
Li, Mimi
3
Noone, Breffni M.
3
Raab, Carola
3
Agag, Gomaa
2
Back, Ki-joon
2
Chen, Chien-Yu
2
Chi, Christina Geng-qing
2
Eid, Riyad
2
Gao, Yixing
2
Gursoy, Dogan
2
Hyun, Sunghyup Sean
2
Kaplanidou, Kyriaki
2
Kim, Woo Gon
2
Lee, Seonjeong
2
Liu, Matthew Tingchi
2
Lu, Lu
2
Mathe, Kimberly
2
Miao, Li
2
Oh, Haemoon
2
Pan, Li
2
Schwartz, Zvi
2
So, Kevin Kam Fung
2
Teng, Hsiu-Yu
2
Wong, IpKin Anthony
2
Wu, Luorong
2
Yang, Wan
2
Abrahams, Alan
1
Alexandris, Kostas
1
Ali, Mohamed Ahmed
1
Alvarez, Maria D.
1
Apostolopoulou, Artemisia
1
Arteaga-Moreno, Francisco
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
16
The journal of services marketing
7
Journal of hospitality marketing & management
6
Journal of business research : JBR
5
Journal of service management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Cornell hospitality quarterly : CQ
2
International journal of contemporary hospitality management
2
Journal of service research
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
Breaking new ground in theory and practice
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of revenue and pricing management
1
Journal of travel and tourism marketing
1
The journal of product & brand management
1
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ECONIS (ZBW)
9
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1
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9
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1
Customer perceptions of innovativeness : an accelerator for value co-creation
Kim, Eojina
;
Tang, Liang
;
Bosselman, Robert
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
6
,
pp. 807-838
Persistent link: https://www.econbiz.de/10012053373
Saved in:
2
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
3
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
4
Hierarchal formation of trust on peer-to-peer lodging platforms
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
;
Wang, Xi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
Saved in:
5
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
6
Engaging restaurant customers on Facebook : the power of belongingness appeals on social media
Gruss, Richard
;
Kim, Eojina
;
Abrahams, Alan
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 201-228
Persistent link: https://www.econbiz.de/10012201142
Saved in:
7
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
8
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
9
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
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